Customer Ratings & Reviews

They help me with the return process and were very helpful.

I ALWAYS get the Geek Squad protection service on all of my devices because I know just the time that I don't have it, is when I will need it most. Get the service. I have needed to use it more than once and all of the employees are always so helpful and work so hard to fix whatever my problem is

Very helpful especially after purchase. It helps to make sure you can get a replacement item.

Geek squad is Great. I never had any issue of returning or getting my Best Buy products fixed. The store on Butterfield in Downers Grove has the best Customer Service reps. They are very knowledgeable, polite, and extremely helpful

highly recommend it.our carpet cleaner broke and within 20 minutes i was on my way home with a new one.

It does what is supposed to do and protects you. I always get it.

My experience with Geek Squad was nothing short of exceptional. Their professionalism, expertise, and commitment to customer service have earned my trust and loyalty. I highly recommend Geek Squad to anyone needing reliable and efficient tech support. They truly are lifesavers!

Got a nice Shark vac and bought the 3-year Best Buy warranty- even though it comes with a 5yr from the manufacturer. After about a year and a half the unit just quit working, so we brought it back to BB and they just gave us a new unit- NO QUESTIONS ASKED! GREAT SERVICE!

great warranty. it was quick and easy.everything we buy from best buy now getsca geek squad warranty.

Our LG vacuum stopped working and we were still under warranty and the staff was very helpful in getting us a replacement!

There's nothing to review. It's a protection plan. I guess if I really had to say something about it is that if my Dyson vacuum breaks within the next 3 years, I have this protection which means BB replaces it for nothing or gives me another one or something similar of equal or lesser value. No need to return the box or a receipt. Just give them the broken down piece of plastic and get a new one. It's worth the $69 I spent on it. At least I think that's what it cost me...

Knowledgeable, friendly and repairs done in a decent time frame

This warranty is awesome! No questions asked if you’re product is not working properly, you receive a replacement.

My robot is a good duster. Of course it doesn’t do an immaculate job and can’t get all the nooks and crevices. Overall I appreciate the dust it helps pick up & I don’t have to sweep daily anymore which gives me time to tackle another thing. The bad side is the robot doesn’t always connect to the charging base so I have to place it on manually after I notice it didn’t sweep that day & I do clean the charging areas w/a me clean magic eraser.

This protection plan was used to replace a vacuum that had gone bad. Employee helped me out big time! Got me a better vacuum I liked much more because the one I was trying to replace wasn't being sold anymore. I love my new vacuum so much more than my older one. Thanks so much Best Buy/Geek Squad!

[Employee of bestbuy] All I can tell you is that you should get the production when offered. The way companies cut corners on production; you never know when you need the back up. They are always there to help.

[Employee of bestbuy] Feel comfortable being able to make a quality purchase without risking breaking the item during use thanks to the gspr

love this vacuum, the suction is great & it charges fast!

I just told my buddy you know we’re getting old when when you’re talking about vacuums you bought your wife and now here I am reviewing it lol…. But I had to. My wife LOVES this vacuum! Self cleaning, super powerful, she rates it 100 out of 10! Great appliance! Great protection plan. All-around A+ HIGHLY recommend!!

Best purchase you can make when purchasing an appliance! I recently had a Shark vacuum die on me and took it in to have it serviced in-store, they were unable to repair it as it's a model that shark no longer makes so I was refunded the full amount I had paid. It was a quick and easy, no hassle experience. I'll keep making future appliance purchases through Best Buy as long as they keep up the great customer service.