Customer Ratings & Reviews

I had a great experience with Geek Squad! The team was professional, knowledgeable, and quick to resolve my tech issues. They diagnosed the problem accurately and explained everything clearly. Customer service was exceptional, and they ensured I was satisfied before leaving. Highly recommend their services for any tech-related needs!

It feels very reassuring that if my thing brakes i cant ethier get a new one or fix my laptop easily, but so far I haven't gottten a chance to test out the process

Bought s nre laptop but i coujdnt get an update to load. On chat, i was told to restart, or log out of everything then back on. My download then ssid it was done and activated.

The laptop was delivered two days earlier than originally anticipated, and I had absolutely NO TROUBLE, setting it up - only problem is, I need to be connected to the Internet, to set up AND sign in - but that's why I got myself a laptop to begin with - I shouldn't need to be online, just to sign in to the computer; what we think of as a computer shouldn't require Internet, *just* to sign in! That's my only complaint, other than I was expecting a reversible touch screen laptop, and got a beautiful, non-reversible laptop, that is not the touchscreen I had expected.

You need protection for your laptop when it's this expensive (this much of an investment) and the fact that accidents can happen to anyone, anytime. It's a must-have.

I get these protection plans for pretty much everything over $100, due to I find it beneficial when I have had things go bad shortly after the manufacturer warrantee. And if it is deemed "broke" beyond repair, they'll give you your money back on a gift to purchase something else.

I needed to use my Geek Squad plan for the first time and I am so appreciative for the service. My laptop won't turn on. Initially, I was told they'd have to send it off for 2 weeks but rep took to back to see if she could fix problem and she was able to. Thanks so much. Can't afford to be without laptop for 1 day. *-*

I bought this one for my own laptop's safety and security!! because we never know what will happen tomorrow. The laptop that I bought is quite expensive, so I bought this geek squad protection plan. I don't want to have problems, should anything happen... (knock on wood!) It's always better to be on the safer side... Always... it's better to be safe than sorry.

Easy to purchase and easy to use. Added and it repaired my computer when I needed in full

My laptop had a graphics issue after 3 months and I took it to geek squad to get it fixed. The one at both Riverside tried charging me around 300 when I had the year protection to cover any damages. I was upset because they wanted to charge me an extra 90 as well to ship it to get it fixed. Tried speaking to manager and he wasn’t help. Left that Best Buy and went to another one. The one in hip mall told me they shouldn’t have quoted me anything when I had the protection which serves the purpose of getting it fixed. Like finally someone with common sense. Try not to get scammed but they were able to ship it to get my laptop fixed :p

In my 10 years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products, I always opt for getting at least the 2 year extended warranty, and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

[Employee of bestbuy] I got a super good deal on a 1 year ADH geek squad protection.

Good so far Happy that I have not had to use the protection. It does give peace of mind

Great Price, Recommended, for those that are studying in the university.

The Geek Squad team was very professional and helpful. They explained everything clearly, fixed my issue quickly, and made sure I understood how to use my laptop properly. Excellent customer service and very reliable support.

Bought this to protect a laptop purchase for my daughter for school. So far, haven't needed to use it. Good to know if the device breaks, she has someone to fix it

Everything good about this. I can’t complain. Love all that I purchased

Everyone needs protection on their investments when spelling a lot of a laptop with all the bells and whistles. Accidents can happen to anyone, anytime.

A great opportunity to secure your purchases. Excellent service.

accidental protection so worth it. Purchased for another chromebook and it covered all repairs