Customer Ratings & Reviews

Love having the security of knowing my products are protected

I recommend that everyone purchase this because it pays for itself the first time you use it

Great service .... Delivery was on time n very professional.

I bought 2 years of Geek Squad Protection for a Hisense TV. The tv had a manufacture warranty for 2 years. I started having issues with the TV as soon as it got outside of the warranty. Hisense said they couldn’t help so I called Best Buy to see about my Geek Squad Protection, the rep told me it ran concurrently with my manufacturer warranty from Hisense. So I’m not only out the money for a defective TV, I’m out $120 for GSP that didn’t start after my manufacturer’s warranty ended.

My son connected the tv and was installed to all my appliances

Had to purchase the protection plan to protect my investment.

Very strong mount. Swivels up down left to right and forward.

Smart buying protects your equipment..............

Always get it. Helps peace of mind when getting something expensive .

Buy it you won't regret it is woth it spe8when you spend a lot of money

I havent had to use on this product but I have on other HDTVs in the past and its nice to have just in case.

Great place to buy all my gears and saving are crazy’s.

Geek squad always can help and is always there when we need it

Fixed up my object. Fast and easy just long appointment wait.

very good product, I would recommend it, thank you

Always good to have a little extra protection on appliance.

Good deal for covering the purchase and product! I always get the service

I love it they are always prompt and very helpful with my everything

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Great service and product, friendly people. Geeksquad rules