Customer Ratings & Reviews

We haven’t use it yet. So far the tv its ok I guess

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.

When ever I have a problem the Geek Squad is my go to place for all of my electronics.

Love that i cant trust that I have a warranty especially with these guys!

Very slow at times when switching to different apps

never know with electronics , always nice to have assistance if you have issues

They came and did there job it was set up nice and thanks

I normally buy insurance only for purchases that I'm concerned about. I bought this for my LG nanocell 90 series because it was bought used. I never have had to use geek squad services so I cant share my full experience.

great delivery guys and really new what they were doing

Geek squad always are professional and knowlegeable

Depends on what you buy if this is worth it,Games no TVs maybe.... portables yes!

It's not the item but the Service I needed, really. I guess that's a problem all over but I did pay full price and they had no time for questions.

very good quality service, they take away the worries of small items going bad.

A necessary evil? But gives me good piece of mind not having to worry about 'what if'.

I haven't had to use it yet. Hope I never have to.

Pretty expensive in my opinion especially if best buy stands behind their products.

This geek squad service is great for an extended warrenty on electronics

Good price for a two year warranty. Reasonable price

This protection plan is good to have because you never know when you may need it.

I haven’t had to use it. And hope I don’t. And that’s a good thing in my opinion.