Customer Ratings & Reviews

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

2 years I purchased a refrigerator from a company that will remain nameless, got the warranty; however 9 months later my refrigerator goes out over $400 GONE! They're warranty does not replace food/medicine etc... So this was a driving factor to purchase my refrigerator from Best Buy, i love the benefits they offer woth their warranty

Fridge is fine. Damage at the base of the fridge door by the installer. They also refused to hook up the water. Check the length of tubing and tubing type. They won't work with plastic tubing. They used their foot to puch fridge inplace and dented fridge. They offered a gift card. I had to go to the store to return water hookup They left and didn't use and manager said ask for a make good card for 20%. Nope they offered about 8% soni declined and now they have to send a brand new not damaged fridge. Third party to install and for customer support. Don't buy appliances from best buy.

Helped my husband and I figure out what we needed to do with the issues we were having with our brand new refrigerator.

The delivery team had to remove the doors to my refrigerator so it would fit through the door! They did this efficiently and with positive attitudes. My new refrigerator was delivered without a scratch thanks to the careful trip through the narrow doorway.

I don't think I've ever bought one of these before. Always thought WHY? If it past the warranty it would last. Not so much anymore. Especially reading reviews on Refrigerators Apparently they are only build to last 7-10 year with lots of issues. Hopefully it will be a waste of money but at least I have a bit of peace of mind

Definitely get this protection but any expensive appliances!

This gift fit perfectly into the kitchen space. It was also the right height for a short person to be able to reach the top of it. I am pleased. Geek Squad protection provides me with peace of mind as a single woman.

I'm very happy with my Geek Squad service. The respond fast and their service is very good. I'm really happy I got it.

Great delivery service. and delivery very pleasant

[Employee of bestbuy] Bestbuy really has great customer service. I highly recommend

Haven’t had any issues yet with the product I purchased the warranty for. But have just used a warranty for a laptop I bought a couple years ago. Son dropped my laptop and damaged it. Brought it in with one month left on geek squad warranty. No questions asked. They took it in and said 4 to 6 weeks, I dropped it off Saturday afternoon and got it back Thursday shipped to my House

They are very good and understanding with our needs and clear with their answers.!

I'm really enjoying my new refrigerator, however I had to make some cabinet adjustments because it sits between two cabinets. The one thing that I didn't take under consideration is that the ice and water dispenser is plastic and I think over time, it will start discoloring.

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.

I had the pleasure of working with them on my purchase.

The delivery guys got the refrigerator in place with ease. No bumps or dings and brought it through a very tight opening without issues.

Would recommend on an item like this as they can be expensive to repair.

GREK squad service has always been exceptional from BestBuy. Have extended warranties with all my major appliances: Samsung washer, and dryer, current GE gas range (soon to be replaced was Frigidaire Gallery gas range. All under Geek Squad warranties. Ten stars for past performances.

Geek Squad Warranty is worth its weight in Gold. Our warranty had 3 days left. Sinc the Compressor went out & they were unable to repair or replace the Compressor . They gave us a Brand New 2021 LG 29.5 cu. ft. Knock Knock Refrigerator at NO COST to us. It was Hassle Free It took less than a week. Great Service.