Customer Ratings & Reviews

Awesome service and customer help kind and no the stuff

When I bought a 3-year plan, I wasn't sure that it was worth the price. After facing a series of computer and cell phone-related problems, the Geek Squad has proved worth the money.

I always buy the extended warranty on refrigerators. The last refrigerator had to be repaired several times. It is worth the money to pay upfront for the expected repairs.

We always get the protection plan it really does save you in the long run if something goes wrong with your unit

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

I think is good to have warranty just incase the refrigerator will fail & its gives you peace of mind that you are protected

I purchased this in case I need it. The plan will cover any issues that I am worried about in the future. I normally dont buy warranties but this one is perfect

I have not needed to use my warranty yet, but Hallie was very helpful when I needed help with an installation problem. After talking to the salesperson, managers, etc. Hallie finally heard me and helped with my problem. She encouraged me to keep my warranty. Thanks, Hallie.

I’m so confused. I bought an Insignia refrigerator in Oct 2020. The freezer fan is starting to get super noisy. I’m so disappointed. I have the Geek Squad plan but when I called they said I have to come into the store to set up an exchange. They transferred me over to Insignia. Insignia said I need a GSS number? I was on hold for over 30 min. I just want my fridge fixed. I love it otherwise. So frustrated.

An excellent product, silent and does not take up much space, I recommend it 100%

This Fridge is great for our 8 member family . Everything has a place without looking so cluttered . It’s spacious and easy to clean .

They did really great job on fixing, they were so much helpful replacing old to new

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

After only having my new appliances for less than two weeks I call geek squad for help on my stove light. Only to find out that they do not have LG support in my area so they were not able to help me and I would have to call another number through an LG supplier direct. It took over two hours of phone calls to get help

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

Got the warranty as the refrigerator I purchased was for my mom... If problems arise, I want her to have the easiest chance to repair or replace the unit without her needing to spend any money. $169 for 5 years is about $34/yr for that peace of mind. Verdict? Worth It.

Always very helpful. Wouldnt buy anything without this protection.

I have not used this yet but I wish I had since the dispenser on the refrigerator is not functioning properly since delivery

They always provide outstanding support and service anytime I have a product issue. I would highly recommend spending the extra money to purchase one of these plans. It's better to have the peace of mind.

Geek Squad protection is the way to go. They have helped with other appliances in the past and did a great job!