Customer Ratings & Reviews

I love our new fridge. I am short so I was nervous of getting a fridge with drawer freezers but this one is perfect. The water & ice dispensers are amazing and fast too. So far no complaints!

You cant go wrong with a protection plan it covers your item and if the item can not be repaired they will gladly exchange for equal value or pay a difference and upgrade do not forget to insure your upgrade highly recommend.....

So our fridge we got was an open box and got this service to cover it in case something went wrong with it. Well one week out and the water dispenser went out. With the first call the tech ordered a new dispenser and had it shipped to our house and then came out and had it in the fridge with in 15 minutes. Awesome friendly knowledgeable service I would recommend it to anyone.

Glad I had it before and I will not buy another refrigerator without it!

We decided to purchase the extended warranty for our new Whirlpool Refrigerator. We are glad that we did. A friend's new refrigerator "went out" three years after purchasing it and they are happy to have bought the added warranty. --thomas B. Downers Grove

Replacement parts on back order with no est. in-stock date. I purchased an expensive refrigerator that the ice maker quit working on it. Called for service and they promptly sent someone out. Rep told me they were ordering a new ice maker and that it would come directly to me and to call in again once I received it. A day or two after the rep left the fridge stopped cooling so all of my food is spoiling. Yes, they have a food replacement claim form but that is for $200 MAX overall. I have teenage kids we go through that in a week! So I called back in for service on the cooling of my fridge and to my surprise I was told they WILL NOT send anyone else out until my part comes in and they install it. So I ask what is the estimated delivery time for my part and I am told that they don't have one because its on back order. So at this moment I have a 3k fridge in my kitchen with an expensive Geek Squad warranty that was supposed to protect my investment. But what is happening is that every time I call the best-buy warranty service and wait an hour and a half to speak to the first person(that is not an exaggeration) each rep tells me that the previous rep processed my claim wrong and that they are doing it right and I will have another company come out to fix this because this is a major break down. Only for me to wait and receive my scheduling email and see that I am again booked for the same warranty company A&E and they never show up because they wont come out until the ice maker has been shipped to me. I have remained hopeful that this will be resolved professionally but with how my claim is being bungled I don't know. FYI for those buying these plans they tell you that if the product breaks down and they can't fix it they will replace the product. THAT IS NOT THE TRUTH. Thats what I was told so I purchased the product only to learn now that I need help that "your warranty doesn't have that option" WHAT?!?! I purchased the only warranty available to me and purchased it based on that statement. Long story short, store workers don't know much about the warranty info. They are telling you what ever they need to to sell a warranty and get a pat on the head from the manager.

The geek squad guy worked very hard to solve my problem with my refrigerator. When determined it could not be solved stayed right on it to get me a new refrigerator replacement.

So far all of my interactions with the squad have been very helpful and they are very professional

Have used this in the past. Very reliable and great service.

Sears Outlet and other vendors want substantially more money to cover the same product. Best Buy is very up front and clear with what is covered and what is not covered in their warranty. I was pleasantly surprised to find that my LG counter depth had a $200 price to cover the unit for five years. I'm genuinely not worried about any noises or issues because I know i'm covered.

Great I am so glad got this service exlent choice I recommend to everyone

Gives you piece of mind if anything should happen. Well worth the money

Since there’s over a 60% chance that the ice/water dispenser will need servicing, this appeared to be a good deal. We’ll see - I don’t have kids using it and live alone…

If you are buying an appliance you have to have the extra warranty. The system is built to require it. Don't go alone on a refrigerator... I guarantee you will need it before the 5 years is out. My last unit needed 5 repairs then finally replacement. It saved me over $3,000!

If you are buying an appliance you have to have the extra warranty. The system is built to require it. Don't go alone on a refrigerator... I guarantee you will need it before the 5 years is out. My last unit needed 5 repairs then finally replacement. It saved me over $3,000!

From past experience with our last refrigerator geek squad has always been there for us

They were punctual, kind, and courteous. They helped me get it in the spot that i wanted it in and made sure i was satisfied before they left.

We got an excellent deal. It was open box. It was in great condition. We love it.

I really love this fridge, however changing the water filter is a not an easy task, after the first change with a samsung filter it started to leak water :( so we'll see how this goes..

With so much technology in todays units the five year warranty is a very wise choice. You will be glad you have should an issue arise.