Customer Ratings & Reviews

Worst Experience with Best Buy Geek Squad 1. We reported an issue to Best Buy Geed Squad regarding the Water Dispenser of our LG Refrigerator (Model Number: LMXS30796S) not working on the 21st of April 2025. 2. A Service Appointment for Repair (Service Appointment Number: 106351239) was scheduled on the 22nd of April 2025 to diagnose the problem. 3. A Geek Squad Technician called Sherry came home to diagnose the problem. She did some initial diagnosis (We paid $120 Diagnosis fees) and She ordered some new parts as part of the Problem diagnosis and resolution. 4. Sherry set-up a follow-up appointment on the 1st of May 2025 to install the new parts. 5. On the 1st of May 2025, We got an automated message that Parts were delayed and the appointment was automatically rescheduled to the 8th of May 2025. 6. On the 8th of May 2025, Sherry arrived with the Parts to replace. One of the Parts which arrived did not fit the LG Model. She replaced the other 2 parts and concluded that the Problem did not get resolved. She promised to sync up with her team and get back to us on the 9th of May 2025 with a Status. 7. We did not hear back from Sherry on the Problem since the 8th of May. 8. I reached out to Geek Squad Customer Support on Monday, 12th May 2025 to get the latest on the current situation. Looks like Sherry did not update the Customer Support Portal on the latest status. All the Customer Service Representative could tell me was - Parts has arrived and We need to setup an appointment to install new parts. This was totally incorrect. 9. I asked the Customer Support when the earliest appointment was and I was informed that earliest somebody could come was the 16th of May 2025. 10. On the 16th of May 2025, I get another automated message that the Service Appointment is being scheduled for the 22nd of May 2025. 11. I called Customer Support and escalated the issue (Case ID:357197222). I was promised that Sherry's Manager will look into the issue and try to resolve the issue at the earliest. 12. I got another automated message on the 16th May 2025 that a Service Appointment was setup for the 17th of May as the Manager somehow got the parts and will take care of the issue on the 17th May. 13. On the 17th May, I get another automated message that the Service Appointment has been scheduled for the 22nd of May. 14. We have been without our Refrigerator since 20th of April and Its been nearly 1 month since Best Buy has been rescheduling one appointment after another. I have totally lost hope in Best Buy solving my issue. This is coming from a Best Buy Customer for the last 10 Years buying the Everything(Electronics and Appliances) Sincerely Krishna Chandrasekharan

Excellent, I love shopping at Best Buy excellent

So far I found that the app that controls the fridge is interesting with data and control features, energy saving settings and updating the fridge itself software and more. Legs on fridge are for leveling the doors with each other, not for leveling the fridge. I found that the water dispensed does not get very cold unless you turn down the temperature of the fridge itself and the water is not cold for very long compared to my last fridge. Not so sure I like the doors going up higher than the rest of the fridge because it makes it harder to store things on top of the fridge. The back tilt of the frige seems like a lot is part of the self-closing door feature. Inside door controller for fridge doesn't stay popped in on one end not sure if this is a flaw from the manufacturer but the one on display at Best Buy wasn't like this.

It’s Awesome, First time to use And works really well for me.

I bought the added protection because I have a large investment in this new appliance and with all the technology involved in new appliances these days I just knew I wouldn’t be able to understand it. Having the Geek Squad in my corner is a big relief. Hope I don’t have to use it but if I do, they’re only a phone call away.

I purchased a refrigerator from Best Buy, and the entire experience—from browsing to delivery—was smooth and professional. The website made it easy to compare models, and I found one that fit my kitchen perfectly. The delivery team was punctual, courteous, and installed the fridge with care. The fridge itself is fantastic: quiet, energy-efficient, and spacious. I especially love the adjustable shelves and the sleek stainless steel finish. It’s made a noticeable difference in food freshness and organization. Highly recommend Best Buy for major appliances—great selection, fair pricing, and excellent customer service!

It's a good coverage for the price And so far product working good and it safe items to add

Great Freezer! NO FROST, Tons of Storage for the Slim Size. Great addition to the house. Stays cold -3 Degrees F. Has a Refrigerator mode. Would definitely recommend.

Geek squad is great, but pricing is a bit more than other options out there.

We were in desperate need for a new refrigerator as our LG compressor went out for a second time. This was a desperate situation to get one right away. Had it delivered and set up for us. It’s a simple refrigerator.but it’s done the job for a couple of years without a problem.

We never leave Best Buy without it! We get it with all of our purchases because we know it works, and the refrigerator we purchased is no exception. This plan includes key benefits such as failure protection from power surges, comprehensive coverage for parts and labor, and up to $300 for spoiled food and medication per event, although it does not cover spoilage due to power outages. I advocate that you purchase a surge protector, but I LOVE that power surges are covered. Noteworthy is the in-home repair service, which adds convenience by having technicians come to your home for necessary repairs or replacements. Additionally, the plan covers failures from normal wear and tear and even damage from lightning strikes. The flexibility of transferring the protection plan to a new owner without extra charges enhances the resale value of your appliance. If a replacement is necessary, reinstallation is included if initially installed by Geek Squad. Overall, the Geek Squad Protection Plan is a worthwhile investment for extended security and peace of mind, making it particularly valuable for owners of high-end appliances.

Love that the protection starts the day of your purchase and you don't have to wait for weeks or months before you can use it.

Like most insurances, you buy because you hope you never have to use it. Years ago we bought on a fridge and we were very glad we did, it paid off as it failed within the warranty period and they ended up replacing the entire refrigerator. Now, we hope this doesn't happen with this one, but our new KitchenAid refrigerator is an investor of sorts, so we did buy the protection. The Floor Manager at our local Best Buy was terrific. Not pushy, but informative. Thanks Best Buy...hope we don't need this but we'll sleep a little better knowing we have it.

Never had to use it, but was glad to know it was there. GE only offers 1 year parts and labor, so have five years coverage was good.

So far a great refrigerator. We love the fact that the freezer has light.

Bought this fridge to replace our last KitchenAid fridge which lasted us 16 years. This was closest in design to our last fridge but for some reason came with less shelves on the fridge and freezer sides. Additional shelves must be purchased separately when the older models came with all the shelves which is ridiculous as there are clearly grooves for the missing shelves. Also the ice maker in the freezer is obnoxiously loud when making ice. Our prior fridge was never this loud. Overall the fridge is ok but we much prefer the older model. Picked KitchenAid since our last one gave us 16 years. Hopefully this one has a long life as well.

Not only did my Geek Squad protection take on full force. It got me a brand new refrigerator.

I'll admit I should have shopped around a little more before settling on this refrigerator being as finicky as I am about refrigerator noise. 3 main things I really wanted: (1) Quiet or silent, this thing is noisy! (2) 3/4 sized for less space, that it is. (3) Stylish design, the high gloss black with stainless trim is very nice looking. This open-box seemed like a deal (( ended up spending a little more because I though a big brand name would mean quality )), but I feel like I really should have just gone with the other lesser known brands I was looking at where the reviews said the units were SILENT and you couldn't even tell they was running. In this day and age there's no reason a big brand like Whirlpool can't make a silent fridge, even at this lower price bracket with a list price just under $500. I have a mini GE and it's 95% silent. The only good thing about this unit is that it's pretty efficient so the compressor doesn't come on a whole lot, but when it does you can surely hear it running. I've lived in many apartments that had similar sized refrigerators and they were all silent. I have this unit sitting in an open space in a spare room, I imagine an enclosure might make it slightly quieter, but not much. I'm considering buying some fire proof noise foam panels to cover the back opening where the generator is exposed to try and dampen the hum and buzzing noise. Having it in my storage room is its only saving grace since I don't have to listen to it in my living room, otherwise I would have dealt with the hassle of returning this thing. I've been using it for a couple of weeks now and will just deal with it. PROS: - Stylish and modern looking, nice glossy black mirror finish with stainless trim. - Reversible doors. - Nice 3/4 size. - No frost freezer. - Fairly roomy for the size. CONS: - Noisy, has a slight buzz/hum when compressor is running, you can definitely hear it from a next door room. Annoying! - No light in freezer. - Fridge light automatically shuts off after a minute. How annoying, I often rummage through a fridge much longer, so I have to tap the switch to turn the light back on. - No temperature dial, it's controlled with three little snow icons. Just use a dial, they work. No independent control of freezer temperature, it's all balanced through the main control. Luckily at its max setting things are cold enough. At the lower default temperature the fridge main area isn't cool enough. So put it at max. - The main door doesn't stay open at full exposure, which you need to slide out the produce drawer. The door always tries to close on you. Annoying! - The produce drawer has no rails, so it just sits on the bottom. - The protective plastic film that covers the doors has to be removed, it's impossible to get it all off around the handles without using a cutting tool like a knife or Exacto blade. The left over bits of plastic look terrible.

The agent was professional and knowledgeable. But the call center need to improve. My appointment got rescheduled twice. The second one they only gave me 7a to 7p window. I called several times to get the narrow 4 hour window, they chorister give me an anwer, they also confirm that the tech will be there. Nobody showed. It was a weekday. Meaning, we the customers have jobs too. This is so disrespectful and bad customer service. The way appointments are set up needs updating.

I highly recommend the Geek Squad Protection purchase for all appliances. They have been very responsive if I need a repair and in the case of an LG refrigerator and attempting multiple repairs of the same nature, my refrigerator was replaced at no charge.