Customer Ratings & Reviews

I purchase the extended protection plan, hoping to not to use it but if I need it I know it will be there for me.

Bought this for my fridge. Have had issues with my fridge from the 1st month. Since whirlpool never did anything on their end to fix my issue I called Geek squad and got a tech to come check my product. The tech came out and said the fridge showed everything normal but he clearly sees what the issue is. Never heard again from them and have not bein able to get my issue repaired or replaced.

Love geek squad! They are fantastic! Definitely recommend

I think this is worth the money. I am not super tech savvy so this will be a great asset when I have any problems. They are going to come out next month to install all my purchases.

This extended warranty is really affordable insurance.

LG - 27.1 cu ft Side by Side Refrigerator with Door in Door, Craft Ice, and Smart Wi-Fi - Stainless steel nice LOVE THE SERVICE

Nice having the peace of mind knowing that if anything goes wrong it’ll be taken care of.

I'm glad that Best Buy offers an extended warranty, and for a good price. It's comforting to know that I will not have to worry about my parents being stuck with a repair bill if anything goes wrong with the refrigerator.

Great staff at the location we go to. Very helpful, knowledgeable and assisted in loading our items.

[Employee of bestbuy] This protection plan is a MUST! It saved me $1000 from buying a new Tv

We purchased this warranty in case something happens with the freezer and we were to lose the food that is stored in there. Great value for what it covers!

Do not have to worry about transporting upstairs and installing any thing.

After my last experience with a Samsung refridgerator the 5 year warranty is necessary! Best Buy's offer was competitive and I was told they do not sub the work out like some competitors. Must have it, but I hope I never need it.

Geek Squad Protection Provides Expert Level Protection to your Product.

Great Buy. Easy to use. Ordered online and picked up in store was easy.

We purchased a $3000 Geek Squad Protection Plan for a refrigerator. When our $3000 refrigerator failed after less than a year of use, BestBuy tried to decline service in lieu of recommending the manufacturer's warranty. I indicated I would file a small claims case, and they found an appointment for me. BestBuy was unable to fix the fridge on the first visit, indicating they would be back in a week to finish the work. However, a few hours before the appointment, the service technician called to indicate that all the parts had not arrived. He didn't know when they would arrive. (Incidentally, they shipped them to me without notifying me.) I called support and was told the parts were estimated to arrive in a month. While I had taken time off work to meet the tech, BestBuy knew the appointment would not be honored without notifying me. BestBuy also expected a family of five to go without a working fridge for 6 weeks. I asked for a replacement fridge. They declined. The Geek Squad protection was a waste of money and time.

The crew delivered, mounted and made sure I was connected to my devices.

Have not had to use this yet but I definitely wanted the protection for my new fridge

Geek squad service is a mist qoth them. Always comes through and always going above and beyond to make sure you are taken care of. Completely satisifed.

Any time I buy large appliance or electronic I make sure to get warranty it just makes since cause brand new can malfunction at anytime.