Customer Ratings & Reviews

Our refrigerator has operated without any issues since we purchased it in 10/2023.

I purchased the 3-year warranty with some hesitation because everything I read says not to buy. However, after looking at the cost per year, it wasn't such a huge price to pay for piece of mind. The retailer that I was going to purchase my refrigerator from had a much higher warranty cost and the salesman was sort of pushy and initially wasn't going to deliver my refrigerator free of charge unless I purchased the extended warranty. I did purchase the refrigerator and they consented to deliver free, however after a day of reconsideration, I cancelled my order with that retailer and went with Best Buy, who actually matched the lower price of refrigerator the other retailer was offering, but didn't pressure me to buy the extended plan. I did take my 15 days allowed time to decide.

Amazing protection plan would buy.this 10 times over again.

Good value, worth the money and peace of mind. Great technicians.

The agents hooked up my refrigerator and took the old refrigerator and put it in the basement. I will definitely recommend them to family and friends. They did a fantastic job. I will always go with Best Buy and the geek squad. Good job guys!!!

The service was great, the guys were on time, actually he called because he come a little early, polite, took care about shoes on marble floors, very helpful. Gave tips and gave me some helpful hints on some of the features on my Refigerator.

Great service, very helpful during phone contact with questions.

I fell in love from the first-time I saw it. Just so happen Beat buy had one on open box. Must have.

Considering the previous Deep Freezer we had stopped working a little over two years, we had to purchase protection for the new one. We decided to go for the protection this time because it is cost effective.

Love my freezer / refrigerator and the warranty assures me that it will last

Best decision I have ever made! No problems, no hassles, no drama!

The Geek Squad people are always kind, knowledgeable and well with having the membership!

I used to have a warranty and it worked out. Sad that you feel now a days you need the additional warranty.

Excellent service. They'll come over set it up for you they really care about their products. And then make sure everything's working For you and and they check everything before they go and they also remind you to call if anything's wrong

5 year geek squad warranty is a great deal. It is much better than manufacturer

It's really simple, Appliances are an Investment. Protect your investment, save yourself the headache of having to deal with possible issues down the line.

One never knows what will go wrong. Used to be you just plugged in an appliance and it worked "forever." Not any more. Although I always buy good brands that have great reviews, I have had minor/major issues over several appliances that required service after the manufacturers warranty ran out. Though not cheap, the extended 5 yr. protection plan has been well worth it for me and have saved me more than the cost of the plan.

It is always to be surprised by the stress free purchases and this was one of them.

I usually use AMEX for the double warranty, but since I was buying a suite of appliances, it made sense for me to get the BB credit card to save 10%. Thus I bought extra insurance through Geek Squad. My fridge was super noisy and I couldn't bear it. The GS told me that my model had to be kept upright during delivery, otherwise parts inside could get dislodged and cause rattling. Curtis is my personal associate who takes care of all my purchases. He got me a replacement model right away. The replacement model had a dent on one door, so the Geek Squad efficiently removed the good door from my original fridge and put it on my new fridge, and sent the dented door back with the noisy fridge. That's what I call efficient!

Naomi provided phenomenal customer service during pickup