Customer Ratings & Reviews

I have only ever had fantastic, patient, communicative experiences with the Geek Squad. I will continue to purchase Geek Squad protection from bad manufacturers!

I was told it’s an in house warranty, haven’t used it and hope I never have to. lol.

So far very reliable. And understanding. Very knowledgeable

Haven’t used it yet and we hope we wont have to. We bought it because of past purchases.

I have not needed the extended warranty yet but I love the idea that they have one that covers beyond the manufacture warranty.

work perfectly good customer serve, sales representative is the best.... Best service

Adding extended warranty to any appliances is always a good idea especially through best buy. We hope nothing breaks down on our chest freezer we bought but having the warranty will help us if something goes wrong. After all nothing is guaranteed to last as anything anyone buys.

Kind of weird to review an extended warranty, however, I must say that it is super nice to see that all the information for it is right in my account on bestbuy.com. It will be easily accessible if I need it in the future.

My Fridge failed and they could not find servicer. They replaced it with a LG side by side and refunded me the difference. I now am so much better off with the LG. This service is worth purchasing when buying a new refrigerator. They came through.

I did not know how to use the monitor in. The fridge geek squad helped me

Service outstanding, of the truck, installed, reviewed operation. Done in an efficient manner.

This is a great fridge/freezer, so much more room than my old one

I normally don't buy protection plans. My last refrigerator lasted for over 20 years with no major problems. This time I did because it was cheap and comprehensive. Hope I never have to use it but you really never know. At least I don't have to worry about it now. Peace of mind is golden.

Perfect refrigerator for my 91 year old mother. The adjustable shelves and freezer options allow her limited mobility access.

Love my refrigerator. I had been wanting a refrigerator like this one. I am very happy Citie Bank gave me the opportunity to own one. Everyone that visits and sees my refrigerator falls in love with it. Once I have pd off the refrigerator, I will try to buy a stove through Best Buy.

Replaced the broken fridge with a new one, no problem. Even took the time to find a different brand/model in the same price range. Extraordinarily kind staff.

After our move to our new home and a freezer shortage going on, I bought one that was available, and I am pleasantly surprised how much I actually like it. The outside look is what first appealed to me, but the inside capacity is what really put a smile on my face.

Purchased this fridge at the outlet and had an issue with lighting on the fridge and I called the Geek Squad. They helped me get in to touch with manufacturer and resolved our issue.

Geek squad - Installed refrigerator, noticed small dent, but they left all the packaging and tape inside. Was a challenge and took us a long time to take all the packing components & tape off. Very challenging trying to figure out how the shelving went in especially the shelf that has a mini moveable shelf. And the plastic bin shelf that goes over the beverage center does not fit correctly and is crooked in how it sits.

Bought a refrigerator and it was leaking after install.I called Geeksquad And made appointment but had to wait 2 weeks. I thought it should have been faster. They came out day of appointments and fixed fridge real quick. Very happy with the repair job that they did.i would recommend Geeksquad but they should hire more employees to cut down on the wait time.