Customer Ratings & Reviews

A must buy for big ticket purchases. Highly recommend because Best Buy honors when warranted

The people who delivered my refrigerator were very good. They took care of everything and took away the old fridge. They were very careful and set it all up nicely.

The customer service agents provided excellent set up and answered all of our questions regarding our refrigerator/ freezer.

I don’t like that we don’t get the amount of the protection back but still a good deal to get what you paid for item back

I consider this pay service better than lowe's on home depot

Bit overpriced 3 year warranty for an item purchased for less than $400 but it's a need.

Just added on the extra warranty for refrigerator so haven't had to use as of yet.

Keep you protected if you have any problems at all. They stand behind their products and this is a great way to make sure that if you do you have any problems that is fixed at no cost to you. Definitely worth it

I had issues with my dryer but I got the protection service for 5 years and they are amazing.. Got my dryer working again

Plenty of space inside the fridge. Freezer is large and easy to open. Water dispenser is slim and works great

peace of mind to have an extended warranty. haven't used it yet but it nice knowing you don't have to worry about repairs.

Always get this on majority of the items I purchased, Great buy, easy to use no hassles! Don't miss out when you can have great service and a new item if the other messes up or stop working etc.

My item was delivered and left in the middle of my kitchen. I did not realize that there was a check box somewhere that indicated i wanted the delivery person to put the fridge in place and remove the packaging. Service has been a nightmare. I understand that we are all short-staffed, but waiting 2 weeks to get an appointment then another 2 weeks for the part to be replaced it ridiculous.

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

The purchase of my refrigerator was very successful, my family loved it, thank you best buy

Geek squad always great ton work with! Minimal stress and good coverage.

I always buy protection since appliances always run into issues. Geek squad protection has saved me many times.

Very happy with my purchase. Have had no problems and it works great. Fit perfect in the small space we needed it for.

love my refrigerator has lot of room in both part I like the ice maker is on the door of the freezer and the small door open up for small iteams or large items save on engery

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...