Customer Ratings & Reviews

As of now I have not needed to use my extended protection. However, I have peace of mind knowing that if my refrigerator breaks down, I can have it fixed. The plan is very affordable, a lot more cheaper than other competitors. I checked around before making my purchase, and I definitely saved a lot of money.

We have a 5 year old and he is extremely independent. Fridge high is always frustrating for him, so we were excited to see the lower draw so perfect for his use, even for my mom (older people) is great! ALSO, this fridge lowered our monthly electric bills tremendously. It is so large that everything is perfectly organized. I even added thick paper towels on the shells so my cleaning routine is greatly minimized. We LOVE our fridge!!!

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

I haven't use them yet. But i know if i need them to come in there a call away

Great customer service and help loading my product!

Purchased for peace of mind! Thought price was very reasonable!

Installed my refrigerator real fast and neat also helped me with my laptop and printer Thank you geek squad!!!

Recently purchased a refrigerator and they were exceptional in their help. They went above and beyond with the install. Would love the thank the gentlemen that came but don’t have their names.

Love that we are protected it helps knowing any where down the road 5 years I will have the coverage and don’t have to buy a whole new piece of equipment

The Geek squad is usually very good which is why I purchased a $500 warranty with my Samsung Bespoke Refrigerator.

Delivered on time, plenty of updates prior to arrival, very polite and respectful.

I had some issues with my Insigna refrigerator that requested calling the Geek Squad. It took about two weeks for the technician to get here to check things out but he fixed it straight away! Paying a little bit more for the extended service is well worth it! It like having a brand new refrigerator again!

I have not needed it yet. Let’s hope Best Buy sticks to their end of the bargain. I did contact the manufacturer for a replacement part, and they were super prompt. Fingers crossed

We purchased he warrenty with our new refrigerator. We have never had to use a Best Buy extended warrenty but seemed to be a no brainer. With the price of a new refrigerator and the manufactures not making them to last a fractrion of time as the older mechanical units, this gives some peace of mind when dropping a couple of thousand dollars on an appliance and the manufacturer only offers a 1 year warrenty.

When I was researching our new fridge, I was terrified by the reviews of manufacture warranty whoas. This convinced me to go with the Geek Squad warranty because on the rare occasion that I have needed it, they were always easy and convenient. Don't know any other store that offers a better program.

We bought all of our new appliances and a couple of tv's this year and put Geek Squad Protection on everything! One of the TVs we bought went bad in the first week we owned it, and Geek Squad handled everything to get it replaced for us (even after the manufacture claimed it was not covered under their warranty). For people that think this is not worth the money.....sorry but you are wrong! Worth every penny!

Great economical way of eliminating any concern of repair expenses.

My family had a Samsung refrigerator and we liked it. However, it started to leak and we couldn't fix it. We tried to find alternative Samsung but I was told that in Korea, LG is way better in Kitchen appliances than Samsung so I bought this item.

This refrigerator has tons of functions and all them work as described in the manual. I did not find any problem in connecting with wifi, Pandora, TV, AP, calendar. I do not have Samsung phone so I cannot comment. Cooling, lighting, space, freezer all found to be perfect so far. No leaks, very quiet, and obviously looks great. Only thing I miss from old GE refrigerator is the cup measuring system, which is not provided in it.

The crew installed our refrigerator in 30 minutes. That included changing out part of the water connection and getting it started up, wiping it down & some instructions on its use. Very pleased!