Customer Ratings & Reviews

Fridge works great super happy with Best Buy’s help on this purchase

The best response and the service. Very professional.

Very spacious fridge the freezer part of it not as big as I wanted it it to be but great working fridge gets cold fast and so far not one issue though the stream to the water is really good so it does splash a bit of water when ice is in the cup but not to big of a deal

Outstanding service. Good merchandise with good warranty.

Did not have to use this because refrigerator works perfectly

Geek squad baby!! Second warranty I get and they don’t disappoint

IF YOU LIVE IN ULSTER COUNTY BE WARE DO NOT BUY A YEARLY CONTRACT THE DO NOT SERVICE THE ARE BECAUSE THE STORE IN KINGSTON WAS CLOSED AND THE COMPANY REFUES TO PUT A LOCATION IN THE ULSTER COUNTY AREA 2 ITEMS I BOUGHT CAME DAMAGE . waited 5 app. for camera's instalation.

We dont get any of our appliances without this 3 year warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

We dont get any of our appliances without this 5 year warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

[Employee of bestbuy] Love it. Bougth it after old 10 year went out live the features

So I bought a GE French Door Refrigerator from Best Buy August 2022. The unit was delivered October 2022. The unit stopped working March of 2023. I called Best Buy and was directed to contact GE for service. A technician diagnoses the issue as a bad compressor and ordered and installed a new compressor. The unit stopped cooling again September 2023. Called GE again and a tech was dispatched to repair the unit again. The unit stopped cooling again - January 2024. Called Best Buy who dispatched a tech on Thursday, January 11th. The tech diagnosed it again as a closed system cooling issue that he wasn't qualified to repair. A new company was dispatched for an appointment on January 16th. I received a call on January 15th that they too were not qualified to repair closed cooling systems. I called Best Buy again asking for a new replacement machine for this clearly bad unit. I was told that dispatch was looking for a qualified technician to fix the GE refrigerator. An appointment was scheduled for Monday, January 22nd. The same GE technician from the first visit came to the house and diagnosed the problem as a bad compressor AGAIN and ordered several new parts including a new compressor. This unit is 15 months old and has broken 3 times in 10 months. Each system failure has caused all the food in the refrigerator to spoil. I have repeatedly asked for a new unit. Today I was told that the "lemon" provision of my warranty is only good after the 3rd breakdown under the extended warranty. Since the first 2 breakdowns were under the factory warranty THEY DONT COUNT! BEWARE OF Best Buy and their geek squad extended warranties. They are clearly a waste of money. I spent $2500 on a refrigerator that has cost us hundreds of dollars is spoiled food and now we have no kitchen refrigerator for a month. Do not shop at Best Buy. They clearly dont care about their customers.

What is not to love about the extra loss coverage gives you. Why would you go without adding this to any major home appliance?

Geek squad was very knowledgeable efficient and helpful

Love this fridge! The beverage center and ice trays are new to me and I dont think I will ever want a fridge without these features again!

I have no idea how the nugget ice maker on my new fridge is going to hold up so it's a no-brainer to make sure this entire unit is under warranty. Also, the nice thing about the coverage is Best Buy will write a check for $200 to cover spoiled food if the fridge goes out of commission.

They were so helpful when we had an issue, thinking they would just send the replacement part, they ended up replacing our appliance all together in just a couple days free of charge and no questions asked. Well worth the money.

REFRIGERATORS ALWAYS ALWAYS !!! NEED A SERVICE CONTRACT

The delivery guys were awesome. They measure to make sure they could get into the house without issue. They removed and reconnected doors. They were very polite. Also explained everything to me.

This is an excellent option to buy peace of mind at a reasonable cost. The terms offered are very attractive. I was able to buy a lower cost product along with this extra warranty, which in my opinion gave an equivalent value as compared to a higher priced product and I saved a lot of money. I strongly recommend that one should go for the additional warranty offered.

We wouldnt get any of our appliances without this warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!