Customer Ratings & Reviews

They are the best at there services, help on time love it

Utilized my geek squad protection after my dishwasher went out 15 months after purchase. Tech came 8 days later and said he’d have to order the part and it could be another 8 days. Pretty standard as far as warranties go, but still frustrating for such a new product.

The 2 gentleman that delivered the refrigerator where so respectful and new what they where doing.

Extremely satisfy with our Brand New Samsung Refrigerator:) I highly recommend purchasing the protection plan! I chose the 5-year plan! Keep up the great work Best Buy! #1 in my book:)

They delivered and hooked up my refrigerator beautifully, left no mess and took all of the packaging with them

The service is good. Its that you even have to buy it cuz you cant trust in the product

Great protection plan. Thankfully we have not had to use it after 1 year so far.

Geek squad is alway amazing.very knowledgeable about all of the products they are selling and working with. I recommend it to everyone.

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

This is great back up to the product because if needed they will be prompt and professional

Good service! They are responsive and provide the service we need

I will always purchase a service protection plan for my new appliances! It is well worth the money and keeps me from worrying after that first year has gone by. I priced out service plans and Best Buy offers the same amount of time, same service for less money. Again it is well worth the money!

A great upgrate. All my food is so much colder and it saves more energy compared to my last GE. Easy to use and better with a iphone.

They do a great job on installing anything you purchase

Quick service right to the house, they came out and found issue immediately.

The 5 year extended warranty is a better offer. Originally we had the 3 year but since it got close we feel the 5 year will give us more time in case anything happens

I had a S____ Refrigerator years ago with the BB extended warranty. The team came out so often BB bought it back and I purchased a LG refrigerator from BB again with an extended warranty with the buy back.

Had ice maker problems, one call and appointment made, no questions and in less than 10 days repair completed, no more issues

Greek squad protection is awesomefor have the feeling of insurance if there is a problem!

I'm not a fan of paying for additional insurance but if the price is right and the appliance is on sale, it's a win. The only draw back it is a 3 year plan for refrigerators