Customer Ratings & Reviews

Have not had to use the geek squad for this product,, but have used them in the past and 150% would recommend them for my electronics.

So, I had to get this coverage... Just in case. I had a freezer that I bought from Best Buy, went out within 5 months, lost really expensive meat along with other frozen perishables. Had I had this coverage, it would have been reimbursed. Same freezer was on sale, used the difference for the plan. We'll see!

They have good and professional service and they are so careful about the floor and walls when they installing appliances

The delivery people were very professional and careful with our new frig. They carefully loaded and carried it to the terrace level of the house. Installed the frig and gave us a quick run down of how to flush the water dispenser and ice maker before using it.

Anytime you can get extended coverage you hope you don’t need it but you have that piece of mind that should something go wrong, you have help that knows what they are doing. I’ve used them in the past and they have been life savers. Highly recommend spending the little extra money so you sleep at night worry free as we all know anything can and will go wrong these days completely out of our control.

Bought a new refrigerator. Delivered just as promised. Set up. Made sure all was working before they left. Made sure we were happy.

[Employee of bestbuy] Works great as long as you know what’s covered and what’s not

The best feature is that the interior water dispenser and bottom drawer ice maker allow for a very large space available in the fridge. Purchased this to minimize the failure of the ice maker, which we had issues with in the past. So far it has worked as expected.

[Employee of bestbuy] It’s nice to have and just make sure you know what it covers

Service is fast however not sure they are really up on appliance repair,they were here 3 times to fix the door on me refrigerator and it still isnt fixed.

I tried to use the phone contact but this was the most frustrating hour I have ever spent on the phone. In the end he sent me to a web site that was supposed to guide me thru the easy fix/. Needless to say it was in tech speak and I had no idea what they were talking about. I finally had to make appointment with a tech to come out to fix the problem. That I understood.

6 yr old refrigerator broke down so we were in the market for a new one quickly. Best Buy for the win as they had the exact one we wanted n sale and available the next week. Install was well-done by their delivery team and we couldn’t be happier with the product and delivery install. Thanks Best Buy!!!

Knowledgeable but can get expensive. Fast service.

my chest was bought in to garage and set up where i wanted, i trusted Best Buy also believed it's always great idea to buy protection plans to protect your products, yes, i 100% recommended.

It's a no brainer. Just get all your appliances from Best Buy and Geek Squad protection for all of them. Remove the uncertainty of broken appliances and unpredictable repair bills. So valuable to have the peace of mind from Geek Squad so you're never worried about unexpected repair costs. Geek Squad is extremely responsive. They don't hassle you when you call for a repair. They quickly assign a technician to fix it. Just get this coverage so you can sleep easier at night. You won't regret it.

I called the Geek Squad the day after installation of my Maytag Refrigerator. I noticed white specs I thought were pieces of shipping styrofoam. They were nicks (scratches). The Representative informed me of my options, and resolved the matter.

The delivery people handle the fridge with extreme care. I thought it would be a problem but they made it look easy. Not one scratch or dent.

Called Geek Squad the day of my delivery because the refrigerator began making loud noises. Geek squad helped me connect with the people who could assist me. Long story short, Best Buy replaced my refrigerator within the 10 day return window and all has been good for 7 weeks:-)

I have recently purchased a new refrigerator with the Geek Squad service plan. I have always found the Geek Squad folks to be easy to work with and they are exceptionally helpful. I hope to not need them for my new purchase, but I know if I have a challenge, they will provide great assistance.

We have the extended warranty on our LG refrigerator. Unfortunately, we have had problems while the appliance was still under factory warranty. The LG them has completed repairs 3 times and the issues are not resolved. At this point, the Geek Squad warranty is taking effect and we will see what happens next. I will try to update this review after our appointment tomorrow.