Customer Ratings & Reviews

Geek Squad is Always prompt with helping out when in need!!

Worker explained the process of the 3year geek squad protection plan and if anything went wrong with them item we bought, the protection will take affect until the expiration date stated on the plan.

We bought the 5 Yr. Standard Geek Squad Protection for our new Samsung refrigerator hoping that we'll never need to use it. The cost for it is very reasonable.

I have worked with Geek Squad before and it has always been a pleasant experience, so to me purchasing this was a no brainer.

The 2 service men were strong and fast. They were punctual too.

Decided to buy a three year warranty after 1st unit's ice maker was not working. Best Buy easily agreed to allow the purchase even though I did mot purchase with initial purchase.

My previous well known branded refrigerator had cooling issues. So I purchased a new refrigerator. For peace of mind, I also purchased two years of extra warranty. I hope I don't have to use this service.

The Geek Squad in the Norman, Oklahoma are very professional, presents products in a way you can understand, very helpful and courteous ‼️

We purchased this because the appliances are very important to maintenance and keep running, Best Buy is a trust company.

Purchased the 3yr plan to go with my brand new fridge. Haven’t had to use it yet as the fridge was just delivered this past weekend on 18Apr2021. Fridge was delivered smoothly and installed.

Good service, reliable, when your items start failing it good to have this service to get your items fixed.

Definitely worth the protection plan in the event something happens to your product. Customer service does a great job helping you through the warranty process.

Geek Squad is,where its at. Guys are professional and trustworthy.

Best Buy's Geek Squad Protection pays for itself with one small repair problem. The KitchenAid refrigerator has an electronic panel, several lamps/sensors, and a compressor.... the cost of one repair to any of these items makes the warranty a good bet.

The delivery and installation on my television set was made very simple and easy. I would recommend the geek squad for anyone who is purchasing a new product from Best Buy.

So far have not had to use the warranty, which I am perfectly fine with of course. Nice piece of mind if we do in the future.

the refrigerator had a faulty icemaker, After three repairs was able to get a new refrig. Unfortunately, the icemaker was still same and has been replaced once and still does not perform properly. Without the warranty we would have been out big bucks.

The extra warranty is all worth it. I have had 2 items that have not been repairable and they have done what they say they will do. I highly recommend the extra protection.

Due to space limitations, we purchased a Samsung refrigerator that had multiple negative reviews on a variety of websites. However, it was the best option for the size. We know we will have problems with it and in these cases, a Best Buy warranty is a must.

I would recommend this to anybody because it is very spacious,easy to clean it also has so much features to make things easy for you.