Customer Ratings & Reviews

They delivered my freezer in excellent condition and helped put it in the house. I love my deep freezer and glad I bought it from Best Buy!

Had a refrigerator with manufacturing defects. Fortunately, we had an extended service policy. Therefore would not purchase another refrigerator without an extended service policy Geek Squad.

Not much to say about this extra warranty as I haven't needed it for the new refrigerator we bought. Won't kick in until warranty expires. I will say that I am surprised that $2000 refrigerators aren't expected to last more than a few years. I remember the old Sears Kenmore that you bought once every 20 years.

Refrigerators were built originally to last a lifetime. Unfortunately that is not the case today. Repairs will happen and they can be very expensive. I have purchased extended coverage on my last three refrigerators and they have been needed. I do NOT buy extended coverage on all items that I purchase. For expensive appliances, it is important to get.

Bought the extra protection when getting our new fridge! Totally worth it!

They were good once they decided to deliver the fridge

[Employee of bestbuy] Always nice to know you have the peace of mind and that your purchase is protected

The gents fit it to the right location and connected with instructions. Thanks

I bought the extra 3 year plan. You can never have to much protection. My mind is at ease because now i have 5 years altogether. This refrigerator has 3 drawer compartments with water, ice machine ,plus a water diffuser that fills automatically. With any electronics always be protected.

I haven't used mine yet, but I read through the types of options that are fixable through geek squad. Seems to cover a good amount that isn't user error.

We used this protection when our freezer stopped working and all the meat inside spoiled. The replacement freezer was delivered and we had to restock it, but we did file a claim for the spoiled food. I believe we had the check for the claim within a week.

Peace of mind, just so we have it. Hope we never have to use it, but when we do, like a better neighbor, Best Buy is there?

Bought a kitchen aid refrigerator. It hums/buzzes so loud I had a technician come out; only to find this is normal for this particular model. I do not think this refrigerator will last up to its warranty and I am so glad I purchased this extended warranty.

This a great refrigerator that provides plenty of space for all your food. It has extra storage of ice in your freezer.

i had a minor fix with the ice machine, they came and fixed the problem

This is a 3-year protection plan, as only two weeks have passed, I am unable to provide an accurate assessment. Seems okay, but time will tell.

Always get this with any large appliance purchase! You will never regret it.

Easy to purchase and sent directly to our email. Recommend

Used the Geek Squad twice for a dehumidifier. On both occasions, the service was prompt and seamless. Will definitely the service/repair warranty by Geek Squad

Have had the fridge for over two months now and has been great. Have water connected with filter and the water feature is great. Also a plus is the ice maker.