Customer Ratings & Reviews

New dishwasher purchase, so no occasion to use yet. Purchased the machine any warranty at Best Busy vs another retailer because of the warranty duration and total cost—best deal I found.

Can’t beat this warranty, no hassle and very prompt. My SAMSUNG dishwasher was 5 yrs old and just stopped working. They actually gave me the full amount that I paid and I could pick out any brand and just pay the difference. They said it was to costly to fix the dishwasher

Wow, great product! Looks nice and expensive! Definitely recommend!

Had 5 year geek squad on an LG electric oven. After 3 years control panel went and door would not lock properly. Cost to repair was too high so we received a gift card the the price of the original oven which was great.

We have a home made bakery and use it everyday and we like it very much :)

Always get this on a major purchase. Easy to use when needed . Great piece of mind

I will always recommend that people get this. There are a lot of ways to protect your investment and this is one of them. It is definitely frustrating that you may need this, but you will be more frustrated if you didn't purchase it when/if something goes wrong after the manufacturer's warranty expires.

Some think the extended warranty plans are expensive.........until they need to repair or replace an appliance WITHOUT the extended warranty... ;-) I never purchase a major appliance without getting the longest extended warranty plan as well. Peace of mind for years, and if any problems........bam, you're covered and taken care of, no questions asked!

I love the Geek Squad. Eric is like family and comes to the house and goes a great job. Well worth the warranty

Excellent product. Love the craft ice. I recommend this refrigerator. It was a good buy.

5 year Geek Squad protection - cheap insurance / peace of mind! Well worth the upfront cost to know it's one less thing to worry about. Got it for a refrigerator purchase - one less thing to worry about! A very good value even if I didn't get it on sale. Recommended :-)

Had this on the old dishwasher - was able to get the money spent toward a new dishwasher - easily handled, pleasantly surprised. Purchased new agreement with new dishwasher - proved valuable!

Excelente!! We all in our family love it!! The decor that adds to our kitchen the best!! We r very happy with it!!

On May 22, I purchased a Bosch dishwasher from Best Buy. After two unsuccessful installation attempts, Best Buy left the dishwasher at my home. I managed to get it installed on June 1, only to find that it was defective—it would not drain or dry my dishes. I contacted Bosch customer service and despite the product being only 9 days old, they wanted me to pay for someone to come out and service the machine. We ran multiple tests and the dishwasher simply would not drain properly and left the dishes soaking wet after each attempt. I had purchased the 5 year extended warranty from Best Buy. And I was certain they could help me when Bosch couldn't. I contacted Best Buy customer service, and they informed me that while they could replace the dishwasher, I would need to pay for the installation. This was contrary to the original purchase agreement, which included free installation. I refused to pay for the additional service, resulting in them retrieving the defective dishwasher. I pleaded both in-store and over the phone for them to honor the sale's original terms, including free installation and delivery, but I was repeatedly denied. During my visit to the store, I waited for half an hour before anyone approached me. When I asked to speak with a manager, my request was denied, with the staff claiming there was nothing they could do. I received the same response from customer service over the phone. This has been one of the most disappointing and frustrating retail experiences I have encountered in my 40 years.

This team of two technicians worked quickly and well.

Worth every penny, has saved me thanks to terrible Samsung appliances. Customer service is great and they get it done, sometimes they take a bit to schedule a repair but still worth it.

The delivery guys were great. They took great care with the removal of the old range and installation of the new one.

We have not had any reason to use the warranty on our dishwasher as it is a top quality brand, however, the Geek Squad appears to be very responsive on other appliances. Major complaint is that it can take 2 weeks to get an appointment so if you’re in a hurry don’t hold your breath. Still better than no warranty!

I purchased an extended program for our dishwasher as we just used a warranty on our 1 year old dishwasher that leaked even after geek squad repairs. I wish I didn’t have to pay extra to upgrade my dish washer however, knowing that I have 3 years protection on this gives me peace of mind! Easy to work with GeekSquad on these extended plans.

I would have to sat more of my things break down way before their time, at least that's what I'm hoping when buying them! It seems that I have been lucky with about 40% of my purchases and they have lasted for many years. This day and time, things just seem to last!! I recommend getting that extra protection. I like how the Geek Squad handles your products when needing repaired or replaced!! Can't go wrong!!