Customer Ratings & Reviews

The young men who delivered my stove went over everything with me and how to clean the surface and what to use.

My Open boxed microwave died within a month or so or getting it. Geek squad came out, determined it needed a new panel. They returned with a new one a week or so later. They did not reinstall the microwave properly, causing a large dent in the top and now the whole Micrwave is falling apart. Due to COVID, no one is coming in to fix it. I'm afraid it's going to fall and crash into my new stove (which I bought from Best Buy as well). No answer from management regarding this issue. I also can't upload the photos showing the damage that is happening. Your site won't let it upload them. I'm not answering the recommendation section because it could be this one time. I'd like to see it rectified.

This service was great. I didn’t have to use it but I did cancel and was able to get a refund for the remainder of the time not used.

Geek Squad protection is well worth the expenses. Have used it in the past with great success. Had to have the hood replaced crew was clean, quick, and polite.

Love the simplicity of this frig. The only thing I am not crazy about is that the ice cube shoot gets jammed and we need to remove and empty the ice container and use a hairdryer to melt the frozen surrounding ice in the shoot.

I am a Geek Squad Fan. It IS the up and coming service company in our present days. No I don't work for them. I just use them a lot.

We are very pleased with this range. We bought this to replace a much more expensive range, we are pleased with the oven's quick preheating.

I have had a fridge, microwave, dishwasher installed so far. More appliances on the way. So excited!

Seems like a good warranty but will see if service is needed, price and renewal cost high but saves you on some related necessities like delivery, installation, haul away.

Best Buy has always stood behind their extended warranties and we have had iPhones, TV's, Tablets and more fixed or replaced with their warranties, so we got the 5 year plan and I'm sure we will get our money's worth in 5 years.

I have never had to use any of my product warranties. I always get them. I would rather deal with Bestbuy than any manufacturer.

best buy waranty is very reasonably priced. will know service if i ever use it

A neccessity with todays appliances. They are so technical that if any problems with it cost more than the plan to have walk into the house. I wish you could renew plan when time was up

It is great to have the 5 year warranty since when you are spending a large amount of money, especially on a double oven to make sure everything works great. It always seems when something goes wrong it is always after the generic 1 year warranty. A good to have to have ease of mind.

The team were great. The lady in the team was just as knowledgeable as the young man. I was impressed with how she handled the fridge during the moving of the item

Geek Squad delivered my frig and set it all up and have the extended warranty which is a given now day's the way things are made, I know to many that didn't do it and spent half of what they paid to get it fixed.

Premeasured for my appliances and discussed all aspects of installation. I comfort to know we have the coverage. Previous home plans at other stores never lived up to their warranty so this is a comfort.

Hoping that I don't have to use the service for our fridge but if we do hoping we have great service with the Geek Squad.

Always worth buying, not like the cheap and worthless SquareTrade! I've never had an issue with Geek Squad protection, they will replace if bad. I've thrown money away on SquareTrade... never replace, always a run-around until you give up.... you get what you pay for!

The refrigerator is the perfect size for our home. The internal water dispenser is a dream come true. My only complaint is that the thermostat does not always light up properly. If I wasn't having this issue I would have given it a 5.