Customer Ratings & Reviews

I use geek squad for everything I buy through Best Buy. I have for years. Will continue to do so ! Always super helpful and prompt if I need to bring a device in.

This is a most have because I had 2 laptops since 2016 that kept causing problems and had spent a lot of money on repairs. I got fed up with laptops messing up every time so hopefully if my new laptop has issues it be within the extended warranty .

Sooooo glad i decided to get protection on my devices because i’ve already had to bring one in for damage and they helped me right away and got it sent off which is awesome! Makes me worry so much less thanks geek squad!!

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

It was stated that within a year if anything happens my laptop could be replaced. I thought it was worth the price.

I will not ever walk out of your store with out insurance. I never hade any problem getting anything fixed ore replaced. I have kids. Thing's allways happen.

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.

This warranty is one of the very best you can get.I love it.

Geek squad plan is totally necessary if you have electronics i have it on most of ny devices

Never used on a computer, but used on a TV and it’s worth it. Got this for new computer and hopefully won’t need to use yet again.

Your Best Buy associate named Tommy, who sold me the projector, was great, helpful, kind and patient. He also sold me a great project. We love our projector and it's lumins are more than sufficient to project brightly and well.

Computer gets quite hot after an hour or so of gameplay, I would recommend getting a fan to keep it from blowing up. Definitely a nice computer, but more on the expensive side for how how it can get.

Excellent service. The tech updated my service and cleaned up a bit to optimize the product. Nithing better than Geek guarantee.

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

Geek Squad did an excellent job installing my washing machine. The technician was punctual, knowledgeable, and made sure everything was working perfectly before leaving. Highly recommend their service!

I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

Haven't used it, and hope I dont have to, but good coverage for the cost.

SO HELPFUL! Would absolutely recommend! I needed help connecting my pen and they got it up and running in under 3m!

Purchased a Lap top Asus Vivio Worked great for a short time till it was sadly stolen from my suv I was barely getting used to navigating a laptop since I have not been on a Laptop or Desktop in years . Now I am paying for a laptop I don’t have sad I know Ty .