Customer Ratings & Reviews

Great service! I had just bought a new device and within a bought a week of use it stopped working. apart from some confusion in communication at one point, the service was great. My computer was returned and was working again with no issues. All the personnel that I interacted with were friendly, knowledgable and helpful.

I needed to utilize this insurance due to a computer issue. Completely worth purchasing initially. Will be purchasing moving forward

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

The agents were very helpful and tech savvy they helped me navigate through my whole new laptop.

Don't have to worry if anything happens to the computer. totally covered

Funny how you wish you don't have to use this, and usually don't need it, but when you do? Suddenly it's a great value. Anyway. Glad I bought it, but I hope I don't need it.

Geek squad is the best, I wouldn’t purchase an electrical Item without covering with the geek squad.

I have to admit I hope I don't have to use the service, but am relieved knowing the Geek Squad is available if the need arises.

Always there to help. Good prices for great products.

Bought for daughter computer for school figured would be worth the money

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

I mean - as long as the Geeks stay on top of your service requests especially when they have to send your device out to the manufacturer, THIS.IS. AWESOME. If you buy any tech from BB, especially high-value ones, just do it. You will not regret it. Stay on top of the Geeks - they're human so you will get mixed results when you have a service request. But the value of not having to repurchase an expensive device because you or someone else made a mistake, is priceless.

glad to know they cover everthing except theft and lost items

Have not needed to use the warranty yet, got it for piece of mind.

I got this plan for my son's laptop for college. The manufacturer does not send this laptop 100% ready out of the box. I had trouble setting it up because of the newer windows 10. I brought it in and without a question or hassle they got it ready. Very friendly and capable. Outstanding!

Every time we use the geek squad they are very professional.

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu

That’s a good price for protection and a great laptop!

So far so good. I’ve not had to use it yet for this item, but I purchased it as a precaution due to Best Buy’s warranties have always helped me when I needed them. I drop and break my laptops, cell phones, etc more often than I’d like plus I also have three kids. This plan is a must.

I am so glad I chose this laptop. Not only because it is portable, its speed is incredible. I use it for school and I do a lot of downloads and heavy assignments.