Customer Ratings & Reviews

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

Happy to know extra protection if needed is so close. Added Price was good

1-Year Accidental Geek Squad Protection Who wouldn't want protection on such a great laptop. Only makes sense to buy it.

I have always purchased geek squad protection with all my best buy purchases, it has come in very handy with tricky situations that i otherwise would not be able to handle.

I know I have posted these Best Buy protection plans reviews on here several times, so I won't keep saying the same thing. Bottom line, the easiest and hassle free protection plan in my opinion there is that we have used. I would recommend to anyone that doesn't have the money to go out and replace anything at anytime over say $150 of electronics or appliance's. Bottom line.

Have a minor issue with my son’s new computer. We were able to schedule a Geek Squad appointment online super easily. It is for the next day so that is convenient since my son needs his computer for college classes.

Best Buy has a great geek squad. When my iPhone X got stuck in a boot loop, they tried to resolve the issue for me first. When that led to a dead end, the replaced it with a replica model & told me to come back if there were any issues with the new phone. The team was nice & patient, they even made me feel comfortable having been there for nearly two & a half hours.

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!

good team, esssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

I haven't had to use it yet, but it gives me peace of mind which is well worth the cost.

I have only tried to use the Geek Squad service, so this review is based on that. I used the live chat feature to contact the Geek Squad right after setting up my computer. I asked for help with the lighting when I used the camera. It seemed like it should be an easy fix for someone familiar with the computer. I was told I would have to take my computer in for service, and was given a number to call to set that up. I wasn't interested in traveling 45 miles to the nearest Best Buy, so worked on trying to fix the issue myself. I think I have resolved the problem, but I would have appreciated some help without a two-hour travel time.

This is my tweens first laptop. I love her dearly but she is kind of clumsy. Knowing we have insurance to protect her laptop from unforeseen circumstances and mechanical failure. I trust the Geek Squad to provide professional service under all the calamities that might befall this machine! It is worth every penny to buy this coverage.

They’re really nice and do a good job, they fixed what was wrong with my laptop

Most of the time I am on the road working. I am degreed in electronic technology. In the old days I use to fix my computer and call it a day. Know that I am away from home most of the time, I don't have the time to troubleshoot a family member's PC if it stops working. Geek squad has more than paid for itself by fixing a start up issue with my son's computer. Thanks Geek Squad!

The best, I wish I would have known about this sooner, for my older laptop.

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.

Replaced less than 3-year old Surface with Lenovo Yoga as the screen was flickering and became strenuous to work. As the warranty ran out on the old, we bought 3-year protection from Geek Squad. I am sure this will be worth it whether or not we need it. In the past, we used the service on iPad key board and Best Buy Geeks made it quite easy to replace the broken ones with new every time.

Im not sure what i am reviewing since the app didnt actually specify. The items i purchased were a lenovo legion laptop, the geek squad warranty, a gaming chair, a desk, and h&r block tax software. All wonderful so far.

I ended up getting a device replacement for my Razer Blade 15. Geek Squad wasn't able to get parts in and repair my laptop within the 30 day period from when I brought in my device. Because of this, they replaced my unit with a new laptop. It was a very, very frustrating experience during those 30-40 days with customer service, but the warranty is the only thing that allowed me to get a replacement so for that I'll give it four stars. One star taken away for terrible and disorganized customer service.

Purchased on my last laptop and it came in handy the battery lost full charge...had to have the battery replaced and specific keys got really worn and got them replaced. Did all this before the 3 year. They send out so it took almost 3.5 weeks before I got back but it saved me money.