Customer Ratings & Reviews

Haven’t had to use this service yet… but confident that they can help when needed.

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

Love the geek squad. Have not had to use the accidental /damage protection, but get it anyway just in case. Better safe than sorry, as for the regular stuff that geek squad deals with I call and they can usually fix. I strongly recommend especially if purchasing a very expensive computer/laptop.

I had a complicated situation by buying online and not exactly knowing all of the ins and outs of what I purchased. When I went into the store, Eric was so helpful and got me all straightened out. He explained everything to me and set up my computers.

Greak squad is very important thing to have because all eletric item are so expensive

The agents IN THE STORE worked with me on fixing, then replacing my laptop. They successfully transferred nearly all of my programs to the new one, then assisted me several times with all the "Windows 11 glitches" that happen frequently.

Geek Squad is the best! They can help out with anything you might need help with!!!

Knowing that my device is covered for accidental damage gives me total peace of mind, especially since accidents can happen when you least expect it. No-brainer.

Great that they gave me a full credit towards a new computer. Unfortunate that they didn't credit me for the remaining 2 yrs of ext. warranty.

Always helpful whenever I come in and fix any issues. Great if you’re a clumsy person like me.

They explained to me everything with intent for me to understand. Very satisfied with the service.

Love the laptop. Love the touch screen. I keep forgetting it has it. If you purchase this you will not be disappointed.

I don’t normally buy extra protection but decided to get it on my new laptop. Good thing 8 months after I bought it everytime I unplugged the computer from the power supply the computer completely shut down. I brought it in and was told it could take two weeks or more to get back depending on what was wrong. To my surprise it was back in 4 days. They changed the battery and did some other repairs and so far I’ve had no more problems. Great service

I have not had to utilize this protection plan, although it was purchased.

Great service. There is always a store near. Thecservices you gave us are helpfull.

Best Buy geek squad is the best guarantee that you imagine. Always my family get this option.

The Geek Squad installed items very fast and explained all very thoroughly.

1 year protection plan is great. If i would have any problems with my laptop bring it in and they'll fix it

I purchased this 1 yr warranty for a new laptop I bought my 10 yr old daughter. Exactly almost 1 year later the screen is cracked and I just made it in time with the warranty. I send it out and they are fixing now. I might get a free replacement if they are unable to fix it. For this reason I always get some sort of warranty on products usually over $500.

Actually replaced products I’ve owned through course of owning anything thru years many times best plan ever had they fix or replace no questions asked on the same day if they fill they couldn’t fix it with product of better value at times to very quick to decide if it needed replaced definitely recommend