Customer Ratings & Reviews

This is for anyone who doubts the value of the accidental Geek Squad protection. I had my previous computer for a couple of years. I brought it to my daughter's house where I worked on a project at the dining room table. My granddaughter came by just as I was typing. She tripped on something and dumped a whole glass of liquid into my computer. Amid the shattered glass, and puddled floor, were her tears. But any tears I might have felt, never came to be , because Geek squad came through for me and when they couldn't fix it, they bought me a new one. Yay!!

I highly recommend this for any electronic purchas .It saved us so many times

If feels good to know my laptop will be covered through nursing school. My salesman was very nice and he explained all the options. 3 years seemed like the best plan because my program will be 2.5 years.

Peace of mind. Favorite store and good to know your stuff is protected

Very glad that we got this with our purchase. It definitely came in handy when we needed it about three months after purchasing it and they were very efficient and helpful.

Glad it includes evergthing it does, will be helpful.

If you're a student or a professional and you're going to spend a lot on a laptop or any expensive product I definitely recommend getting a protection plan.

Geek squad is beyond amazing. I know that it's hard to see the value in protection plans. We live in a world of insurance scams. I must say though, Geek squad really takes care of you. If there are any problems they are quick to either exchange your item or ship it out at no cost to get fixed. It's truly peace of mind, knowing that when you buy a product someone has your back.

I am very disappointed a true geek wears a plastic pocket protector. The geeks are true professionals in every respect if something needs to be done one of them jumps on it. I am hoping they are in full force this weekend I need a tune up as the microsoft software is not compatible with the Chrome app. nor does it print to the printer. Both Lap Top and Printer are Hewlett Packard and again I believe the problem is the microsoft software they put out unfinished software in hope that the customers will tell them how to correct the software. That's 5 stars for the Squad, 0 for Msoft. de

Let's see how it goes. I have zero display, so could not complete required tasks for this visit. Will they just wipe my system without a care in the world, or will they take care like this was their grannies and make sure nothing is lost.

Saved me $1000 in the first 6 months due a a faulty laptop. Glad I got this extra coverage.

i didnt need to use the protection but when spending so much money on an open box product its nice having the reassurance that they can help if needed

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Geek squad is always a great service for anything you buy with Best Buy. If you get it on a device for $200 or less you basically can just exchange the faulty/damaged item and get a new one or credit. A little too high of a price in my opinion though for computers or other higher priced devices. $260 for 3 years is a little steep.

A two year plan for this price is definitely worth the money.

This is a great service I’m glad I got it it gives me piece of mind knowing I have protection

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

ALWAYS need protection these days with a teenager in the house.... LOL

These guys are amazing and helped me to transfer from my old computer to my new computer no problem!

Super helpful for a terrible prior Geek Squad experience in which my computer came back to me broken. The rep that helped me ended up convincing me to get protection on my new laptop and was super helpful throughout it all.