Customer Ratings & Reviews

The Geek Squad is AMAZING and always helpful! The in store service is awesome!

Always secure when buying protection with Best Buy. Still worth paying for the security of knowing if anything goes wrong, there is the option of getting service that you need.

Try to make this a part of you're budget when buying products. Peace of mind is often priceless. Highly recommended.

Do not leave the store with out it. Protection is a must.

Protection plans are awesome. Easy to deal with and comprehensive.

I have had great luck with my past Geek Squad warranties in the past and I don't expect it to change with this one.

I never buy electronics without an extended warranty. Well worth the price. I have been extremely satisfied in the past

haven't needed it yet so I can not review but am glad I have the option

As part of Total Tech Support, adding 4-yr protection was worth price.

It only decodes 7 channels but it is a good value I am able to use it in 5.1.2

we were very happy with the set up a few snags at first bit the squad made it right.

Very helpful when they answered my questions right at the store. That's the only time I had to ask any questions

I have usually purchased all of my devices at Best buy for the geek squad. But my last two experiences have been less than desirable. First I had a Bluetooth headset that broke so I took it in and the price for a new one had gone up. And I had to pay the difference to get a replacement... Like seriously? Does that mean if the price goes down you'll pay me back? The next time my home theater amp died so I took it in and it was shipped off. It took a month and when I got it back what was broken was fixed but then my subwoofer pre outs stopped working so they shipped it off again and it took another month. When it came back nothing had changed. So I told the geek squad agents there and we shipped it off again and this time they "expedited" it. So with it being shipped "faster" and given priority it still took another month. I then left a complaint and the geek squad manager sent me an email I told her what the issue was and she never responded back to my email. So after 3 months of back and forth I had to take my own subwoofers into the store to test it because I was told "we don't have any here to test with." And the amp was still bad so between a combination of terrible customer service an unresponsive manager that initiated the conversation and a horrible repair center. I'm done with geek squad for a while.

Everything you buy from best buy that has the 2-Year Geek Squad Product Replacement

Everything you buy from best buy that has the 2-Year Geek Squad Product Replacement

Best security program I've ever had. No troubles keeps my computer running doesn't interfere with what I'm doing

Fantastic!! Protection is a must. Best Buy does it best.

good goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

I haven’t used it and hope I don’t have to, but am happy to have it.

Geek Squad protection plans are well worth it. Have never let me down.