Customer Ratings & Reviews

I installed the car stereo myself, so I don't believe I have this coverage.

If you have a problem with your product, you can not get a replacement until the send it off for repair. There needs to be an in-house service tech to check out the problem, so you never have to go without.

The protection covers all my needs thanks geek squad

Be prepared to spend triple their quote just to be seen for an appointment, or several hundred dollars if they have the parts and do the work, then hold your car hostage for a massive installation bill. Scam

Weren’t helpful at all. I needed help with wiring my new system I bought through Best Buy. Paid the extra for geek squad protection. Not sure for what they haven’t helped me with anything and wanted to charge me another $300 to help with installing my stereo deck. Waste of money

Everytime you buy something, you can't trust whether it was made properly or not

this is the second product I had installed by Best Buy. The tech lacks experience because as the second product Ive brought in why am I on my 4th visit. If you advertise "Professional Install" it should be done right the first time and I "Not an Expert" should not be pointing out faults with techs work.

Didn’t have them come out. Did it myself so no response

Good to use gift card and get points for that. Wish points can be used for best buy gift.

Good warranty for the price. Covers what I need it to.

Virus lockdown is preventing installation will get installed later

I had a bad experience with the manager he told to come back and get my car and money all be cause I said they was not doing business right I didn’t yell or anything I said it calm. I have stage 4 cancer so I ask them to make sure I have everything I need to install my car audio I had to go back and forward 5 times buying more wires I had just did chemo so I was beat that’s what I ask them every time is this all I need so I didn’t have to come back so the 5th time I said this is crazy I’m tired why are you running me like this you do this everyday you should know what I need the first day. I spent like $830 he took it personal and lost the $830 who is in business not to make money that’s crazy.

I bought the coontract but and never had t use it a little disappointed

Said install included, but store refused to install the radio because I have a motorhome. The size of the unit scared them. Then said if it did not fit inside their shop they could not install it. I don't understand because there is more room to move about to install.

I dislike the fact that i was not told that it needed a tuner for my sirius radio and i was lead to believe it came with it . Not happy at all

I purchased this to have car audio installed from best buy and scheduled installation. After spending over $1200 on equipment, I happened to get to persist i have a consultation with the install tech. Best Buy employee who helped me got everything wrong not compatible with my car. That didnt change the installation appointment. Bought everything again. My appointment was cancelled 3 times in 3 months. I asked to speak to the manager who tells me just return everything. WOW. I waited 3 months for install, and lots of my time getting the right speakers, amps, wire kits, etc.

I have not used the protection yet but view it as insurance.

I am happy that BestBuy had offered this! I call it insurance haha

I recommend getting the warranty for anything Best Buy installs.

Some managers will not exchange items even if the warranty covers it. They sometimes fix a problem but it will last for a week and then there is nothing they could do. They are always busy and sometimes can be rude.