Customer Ratings & Reviews

BEST BUY ABSOLUTELY STANDS BEHIND THERE PRODUCTS AS EASY AS 1-2-3 >>> RETURN, EXCHANGE, WALK OUT! I WOULDN'T DARE BUY ANY PRODUCT WITHOUT THIS WARRANTY!!! IT HAS SAVED ME TO MANY TIMES TO COUNT.. WORTH EVERY PENNY!

Solid support and protection when needed, as assistance, or in any situation you need additional help info or you are lost

Exellent service, very efficient I have a problem with my product and they resolved it.

you would think for the price, the vacuum should last forever, but like everything, they do break. I have had to use my warranty twice and it was simple to execute. I just took the vacuum to the store and they replaced it on the spot.

ALWAYS LOVE THE EXTRA COVERAGE AND EASE OF KNOWING THERE IS A BACK UP IF ANYTHING HAPPENS

Purchased the Best Buy Geek Squad protection for our Dyson V10 after Dyson was having a several month delay in replacing the part within the year’s warranty timeframe. It was easy enough to bring the product in to Best Buy and do an even exchange since our product part died on us within a short 2 month window. Hoping that if a replacement is needed in the future the exchange process will be as simple with the Best Buy Geek Squad Protection.

Purchased the Best Buy Geek Squad protection for our Dyson V10 after Dyson was having a several month delay in replacing the part within the year’s warranty timeframe. It was easy enough to bring the product in to Best Buy and do an even exchange since our product part died on us within a short 2 month window. Hoping that if a replacement is needed in the future the exchange process will be as simple with the Best Buy Geek Squad Protection.

Make Sure to always ante up on the protection plan max years as possible. Ive been purchasing both for year's. So lets do the Math. In the lat 18 years, Ive had a toral of 6 Vacuums at $169 per unit in addition to the protection plan at the price of $38 equals up to $207. So consumers listen, a spent a grand total of $435 for Vacuum usage for my residence in the last 18 years. Its the Best Buy that money can buy!

I had used so many different accident protection plans that just didn't work out in the past. Best Buy has made it extremely easy to use, even for purchases that were gifts for other people. I recommend making sure you have a log in to track your purchases, and keep an eye on when your protection expires. This has saved us more times than I care to admit from Roombas, to TVs, to appliances, computers, and watches. Having peace of mind has been great!

Unfortunately I had to use it recently but it was no problem at all at the store.

Got this for my Dyson Aminal 11 Vacuum recently, so glad I did for the price of mind as I have had an issue with a previous version before (minor issue) and with this warranty it gets taken care of ASAP as most of the time you can exchanged if the issue can’t be fixed. I usually get geeks squad for any big purchase ticket item at beat buy becuase it’s worth it in the long run and its a decent price for the overall value of what you are getting.

This is a Christmas gift for my daughter. I'm telling you this is a great Buy and Product. I have no pictures at the moment because my husband is using the one i purchase for myself .. He Loves it..thanks Besr Buy. And your warranty is The Greatest.. Your Loyal Customer Jacque Miller

[Employee of bestbuy] My Bissel Crosswave X7 lasted a little over a year. The motor began to fail. Thank goodness I opted for the Geek Squad 5 year warranty. I took my Bissel to my local Best Buy store and they were able to exchange it same day! What a great protection plan! Well worth the price and service.

Have utilized this insurance on all my purchases and when needed, well worth the investment

I have never enjoyed buying any insurance but have always had the Geek Squad coverage and because of my lack of technology knowledge feel more comfortable with the Geek Squad. Had a bad experience at my last visit but will overlook that experience. They are not quick at getting anything done that may take only hours but they require at least a day. That is the system I guess.... leave it and wait for their text before you try to pick it up.

I have not had to use this one but I purchased for my previous vacuum which was not available for replacement when it no longer held a charge. I was able to get a newer model for the price difference plus the purchase of this new warranty. The warranty paid for itself. I knew from my research that this was a common problem with rechargeable vacs so I knew I would need to use this warranty.

We used out protection we purchased to replace a Dyson that stopped working as intended. This was a super easy process and worth the money, in my opinion.

I love geek squad guarantee they resolve any issues Highly recommend..

I purchased 5-Year Accidental Geek Squad Protection with my new Shark Vacuum, excellent thing to purchase in my opinion; when you have children in your home @ anytime, or even child-adults..lol I know sounds very weird.. right? But hey, we all have a little bit of a child in us at times. Everyone has gotta admit to it. & when accidents in life do occur; that's when this coverage will/ would be their definitely to back you up & protect your purchases that you made.

Best buy in Grove City Ohio gave me excellent customer service. The geek squad tech took care of me quickly and efficiently. Best customer service in store I've had in a very long time. 100% satisfaction. Will return and recommend.