Customer Ratings & Reviews

I always buy the warranty and accident protection plans!!! Best buy has the best policies!! Saved us when our Dyson broke. We returned it and got a shark for free......well I bought another protection plan lol

Geek Squad service are very knowledgeable and It was really fast. They just needed up replacing it.

Love it! Does everything needed, the battery life is up to par, no complaints, Geek squad keeps everything in order

The vacuum suction on this is amazing! It was a bit heavy at first but you definitely get used to it. Now I don’t even realize it. And it gets everything so well. The people before us in our new home had a dog and it picked up so much hair.

Was great in the beginning. But over time the battery wouldnt keep charge as long. Great vacuum tho, battery issues aside. Make sure to purchase the protection plan! The plan is gold!!

This is absolutely amazing. Lots of power and suction.

Had to use my service and it came in handy with a robo vac that was no longer working. They gave me a full credit for the purchase price as a store credit which I was able to use for a replacement

I always buy the Geek Squad insurance or Best Buy insurance, the best insurance policy and the service is always available and quick served .

Very good to have the protection to replace any items you buy.

Why wouldn’t you buy this?! You appliance, eletrônica will stop working some time before the 5 years. So why not get sim extended warranty.

It is excellent product but It doesn’t work for my floor. The floor is really bad . The customer service helped to me right away to set up the machine . I felt really sad to bring the Roomba back to the store .

Used this on the iRobot vacuum that we had purchased almost a year ago. Really nice that all i had to do was walk in with the old unit and pick up a new one. Only thing I didn’t like was I had to purchase a new warranty for the new one. You would think they would just apply the remaining of the old warranty period to the new item and offer you an extension on the new item.

We bought this just in case Isanette falls down on the job, not saying she will, but just in case. And if she does all we have to do is take her back to Best Buy and she gets replaced, just like that! But don't tell her that, she might get upset and do something destructive to get back at us for wanting to replace her (robots can be that way sometimes), but that would just be a self fulfilling prophecy - weird.

[Employee of bestbuy] Get the plan it’s a life saver sometimes. As person that spends thousands on items here!! Anything that you plan on using until the doors fall off get this. Stress reliever!

This vacuum is awesome it cleaned my carpets better than they have been in a long time

Always available and quality is best. Every electronic has issues and Best Buy always stands by what hey sell

Excellent coverage and price very happy with the purchase and the extra protection

I have had several of these small hand backs that don’t last very long so I bought the protection plan just to keep it running longer since I like the first one I have. I already have one in the house I want a second one what is used strictly for vacuuming the bedding and the furniture the second one will be doing other jobs around the house outside the bedroom

Great product at this price level, solid 4.5 stars. Comes with a lot of accessories. Very compact and perfect for my small apartment. Power of the vacuum is strong enough to clean up after to Siberian Husky’s! Only thing I would ask for is the for the Suction Boost button to be more durable or make a a switch. Because the button got jammed after a few months of usage and we haven’t be able to us the boost button. Yet it still gets the job done

Unfortunately I had to use this protection plan for a vacuum I had purchased. I was pleased that my experience was hassle free and my purchase price was given back to me in the form of store credit! Will absolutely buy this protection again!