Customer Ratings & Reviews

I really glad to know that my television is cover by the Geek Squad

I get this protection on everything and don’t have to worry

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

I'm glad I purchased the extended warranty for my TV. It's well worth it.

Protection plan. 5 years plan, If you have a problem they take care of it.

haven't use it but i hoping when i need it will working

Bought ins for 40 inch tv and am happy and have the feeling of being safe.

Geek squad services has been great and timely... Very quick with installations as well..

I had this on a PS4 that went bad. Brand new replacement.

The best people to help you with your questions and concerns

Hopefully I don't need to use this. But it's a great piece of mind.

Awesome product and I would recommend it for anyone..

everything i buy from bestbuy i get the protection plan and love it

Comes in handy when something happens, good peace of mind

Only $40 to have my mind at ease for 5 years? I'll take that any day.

Im very happy tht i got this warranty just for added protection

Geek squad at best buy are always worth having on your products

They replaced tv no problem.. answered questions.. took old tv..

They replaced tv no problem.. answered questions.. took old tv..

These guys are extremely helpful, would recommend based on thier knowledge.