Customer Ratings & Reviews

Always is best to buy warranty and not be sorry if it does not work

I recently filed an in-store claim for my Xbox controller on the 19th December 2020. The geek squad agents refused to issue me a replacement instead the told me they had to order me a new controller. The estimate completion date was the 24th December 2020. I received the replacement on the 29 December 2020. The controller I received was an incorrect model and it was a used/damaged controller. I called geek squad in regards to my issue. The agents hanged up on me five times, put me on hold six times transferred me seven times and after three hours of frustration on the phone I asked to speak to a supervisor I was put on hold for 45 minutes. After three hours 45 minutes of trying to get help or speak to a supervisor I finally gave up. Best Buy replaced my broken controller with a broken controller. Customer support is improperly trained and there is no accountability. The disrespect I had to endure dealing with GeekSquad was nerve recking. I would never recommend Best Buy protection plans to my worst enemy.

great price and always a great idea to have when buy a new TV

Warranty is worth it when buying electronics. Never know what may go wrong

Would always buy the extended warranty for the peace of mind.

I purchased the warranty for my new tv. Haven't had to use it but thought a good item due to the cost of the item.

Always better to be safe than sorry! Who knows what mother can bring

Great a smart tv as a start . Can't compeat with Samsung or LG tho

Always made sure to have this when purchasing products covered.

I haven’t had to use this yet but the geek squad is always responsive and quick!

Have purchased this protection but have never used it. Good price.

A very cheap way to protect the investment you've already made.

I was glad I bought it. It was a good deal for the price I paid

Never hurts to get extra coverage and will update if any issues

Smart choice in the event anything does go wrong. Super helpful

These guys are great. They know what they are taking about

Very professional and I would recommend I will use them again

Beyond helpful I highly recommend and they know everything

Awesome product. You will love ir. Very good price also.

Great protection plan for an awesome price, very satisfied