Customer Ratings & Reviews

Great price for 2 year geek squad protection plan.

This plan is basically useless. I was not informed that in order to really fully protect my TV that I actually needed to purchase a Geek Squad Protection plan AND a plan to cover anything that might be interpreted as "accidental damage". I have a 55" Samsung (second one purchased from best buy) that I called Geek Squad about. They were easy to contact and quick to diagnose the problem remotely, but they stated that the problem with the screen was "impact damage" and would not be covered by my plan. I bought the plan in the first place because I had previously only physically moved another TV in a moving truck about 3 miles, and the TV's are so sensitive to any movement it totally killed the screen. It was not under warranty, so I found myself purchasing another one, only adding the protection plan to protect myself this time. Or so I thought. I am not happy with what I was sold here and should have been more informed about additional protection options to be truly fully covered.

love the specs the features the view but the streaming feature is to slow for such an expensive tv

Services is ok ,u have to call them and take product to store to in order to get fix

I had questions and need help set up. They walk me through.

Wonderful deal on this protection plan. Glad I got

Greek Squad warranty came in handy. I’m glad a purchased.

Hope I never need it but then I will consider it a waste of money. A no win situation

So far have not had to use protection, my TV is running fine.

ITS GREAT I feel protected by geeks who fix anything

I gave it 3 stars because they no longer cover accidental damage. Plus it’s still pretty expensive. Made the warranty more worth it. I know extended warranties are a waste of money. But I wanted it for the peace of mind because I spent so much on my tv. Hopefully Best Buy won’t screw me over when it comes time to use it.

Purchased the 2-year Geek Squad protection for my Samsung 50-inch TV haven't had no need to use it so that's why I'm only giving it a three star rating but if I did have any issues at least I'll be protected by The Geek Squad protection plan very reasonably price for the 2-year plan would recommend for peace of mind.

This tv is fine I don’t like it bcz it doesn’t have 4k. I’m not used to the resolution

Getting protection on your device is the most important thing to do incase something goes wrong

Amazing!! Great product, good support. peace of mind.

Mind at ease with this new 5 year back up plan. Have until 2023 to repair my tv

It covers a long time for sure on the apple watch I purchased.

Haven’t had to use but glad I have this just in case

This is an amazing offer from Best Buy, It extends protection out beyond the first year.

They say they will come to my house if there is a problem with my TV. I called with a problem I noticed when I brought the TV home and they asked me to bring it back. It is not easy transporting a 75" TV so I will wait for a real problem that is not cosmetic.