Customer Ratings & Reviews

Very slow at times when switching to different apps

This insurance for the Samsung Smart TV is great, I feel relieved that I'm covered for 5 years.

just awesome i love the tv. it is clear and no glare

I have not used the 5 year plan to date since most of the items I have purchased recently. Therefore, I do not have an opinion on the plan.

Haven’t had to use it yet but seems like a good pkan

I heard they are good at what they do. Have had the opportunity to use their services.

I got the protection just in case something were to happen..I haven't had to use it yet.

Nothing to review am glad to say Never used it Sooo

Bought the protection an just in case. Hope to not use it but if I do best buy has a sweet deal.

Having Geek Squad protection definitely makes buying a TV feel safer but it is a bit pricey

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.

I have had geek squad before , awesome service....

So far so good on the geek squad service. Would recommend for piece of mind.

Hopefully i wont need to use the extended warranty. But for the price couldnt pass it up

best buy does a good replace no questions asked protection its worth it on most things

We haven’t use it yet. So far the tv its ok I guess

I haven't used my protection coverage just yet but I'm sure it was money well spent.

Got nothing from them. Just that they will ignore you if you do not have a plan or something with them, rather will not give any help efforts.

It's not the item but the Service I needed, really. I guess that's a problem all over but I did pay full price and they had no time for questions.

When ever I have a problem the Geek Squad is my go to place for all of my electronics.