Customer Ratings & Reviews

I bought a open box-good tv woth the 5year geek squad plan. Tv never worked, geek squad tried fixing but because i bought an open box they only spend as much as you spent on the tv to fix so they couldnt fix it and just gave me my money back. Took 3 days off of work for the repairs and shouldve just retuened it to begin with.

Great services but doesnt cover accidental damages for wat we are paying its a gamble

I called a couple times for assistance and they were helpful and professional

so far so good. Hasnt been a year yet, but seems to be doing ok in all my computers

Quick and easy help they fix my pc with out question

Had a Sharp go out on my just after the standard warranty expired. Worth getting.

Great customer service! Always willing to help and a great service for the price!

i have not had to use the service contract, but it is nice to know i have one.

If you have any issues. Their willing to help you out and fix your product.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

Expensive and haven't used it yet but I have only had the tv a few months

Just knowing the TV is covered gives some piece of mind.

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.

This was purchased to cover a 50 inch TV. It was a little pricey, but worth the coverage.

Just purchased the plan, not planning on using it LOL!

the geek squad is a great protection plan to have.

I just go to Best Buy and they look it up if I need it so no problem or anything

I bought the extra protection for 4 years cause you never know what could happen

i dont want to worried about have any problem with me this tv down the line.

Protects you if anything happens to your tv. Make sure you keep the receipt.