Customer Ratings & Reviews

We have it, fortunately we haven't had to use it for any of our products

The first year if this warrenty does not include Geek Squad until the Mfg's warrenty is over. They don't tell you that in the store. The Mfg rep is very hard to get ahold of to get support and they won't come to your house, just come in thru the internet. That doesn't help if the problem is intermittent.

Always get the extended protection plan especially for a television

Let's hope I don't have to use this...but if I do then I will be happy I got it!

We have not got issues to utilize Geek squad for this product yet.

cant go wrong with a warranty from geek squad. they know what they are doing.

Gotta love Geek Squad, they make a painful process a lot more bearable.

Couldnt really tell from the pic, what exactly I had purchased, so not sure if I can give an honest review but here I go…….

great to have never had to use yet. so I cannot really review it yet

Hope i never have to use it. But if i do im glad i bought it. Great price

Idk I'm just writing a review for points, but hey free money right

I will no longer shop at best buy for any technological need, cpu, phone, tablet, or television. As they specifically lie about your warranty coverage. I purchased a 5yr additional coverge warranty and asked at time of purchase if accidental damage would be covered such as a screen crack in moving the tv from one point to another. I was told it would be covered and if it could not be repaired it would be replaced. Not So. the very thing happened, tv screen was cracked during moving from a table top to a wall mount and after calling and speaking again with an agent i was told accidental damage was covered. Set appointment (which was 2 1/2 weeks from incident) for tech to look at. Day of appointment today 11/23/2022 tech calls and says i see your screen is cracked, that is not covered and instead of wasting trip to see he would not be out. So apparently they hook you for the warranty to increase the store profits and cover only what manufacturer would cover just for additional time after manufacturer warranty expires which is also a hose job because you lose a year of coverage because it starts at time of purchase when Manufacturer covers at least the first year. Im sorry but will never shop Best Buy again.

Apparently I purchased this with a TV, but it does not show on my account that I actually have this protection- so, I am a little confused there. Thankfully, in the year I have had the TV I have not had any issues that would necessitate the use of it.

I bought my TV and I wanted to make sure I will have it for at least 2 years.

It's good to know my tv will be covered for 2 years at a reasonable cost

To be honest i was a little dissapointment when i call the insurance for a complain about the tv i buy but they just work in the state even when they are in mexico. I just realize that they cant take care of me if im not in the state

I know Geek protection is very important to fully take care of my new tv.

I'm glade to have a warranty and they over good plans through their warranty

I always purchase protection plans but I was upset recently when I had to returning a tv to get it fixed. When it was going to be sent a third time I asked to speak to a manager to replace my tv in store. I Should not have to wait a third time for the tv to be fixed especially since this was a gift for my mom

Protecting TV which isn’t going to have problems during the term. Come on Best Buy - make the term on these plans at least 5 years without raising the price!