Customer Ratings & Reviews

Worst service experience I’ve ever had. They were difficult to contact to arrange for service on a new TV, 2 calls and 30 minutes of wait time to arrange appointment two weeks out. On day of appointment, they were no show, and I had to call them, again suffering 40 minutes waiting on 3 calls, to learn that they had gone to the wrong address, and were sending a tech late. Tech diagnosed new TV needed a new motherboard, that they would order, and contact me to install once in. A week later I got a text that they would show up a week later, (I was not given a choice of date or time, nor any way to reschedule this appointment). On day of appointment, tech was no show again, and I spent over an hour on 3 calls to have them tell me again that the tech went to the same wrong address again, and that the tech wouldn’t talk to me because he did not even have the part! I’m now told that the will special order the part and come out again in a week. All this time the new TV has been basically unusable. I’m sorry but I can’t say anything good about the Geek Squad service, except that one supervisor tech has been nice enough to be honest about the tech not having the part, and getting involved to “special order”, (guess they couldn’t do that the first time?). They have been a massive FAIL, and I would NOT recommend them.

I am glad Best Buy offers this for peace of mind on large purchases.

Hope I don't need to use this,but nice to know I have if something goes wrong

How long does it take to ship an item for repair in the same state?? I dropped off a tv on a Sat. and saw on Wed. that its still at the same location..the service center is approx. 60 miles from the store. I will updste this if i ever get it back...fixed that is. But 4 know the 5yr warranty is not worth it.

Great customer service and overall great quality and brand names

Would recommend to get this just in case you run into any issues.

I have not had to use it yet but I like having the insurance.

Got this for my 75" tv. Worth the extra money for the protection.

Good service for the price; could be better, but then it would cost more

We purchased it with the new TV but have not used the extended warranty yet.

Amazing Customer service just bought a new tv and need an extended warranty

I always purchase the protection plan. No hassle repairs or replacements.

Seemed like a worthwhile purchase for a new TV, but haven't had to use yet.

Haven't had to use it but I had a bad experience in new Braunfels with a TV I bought that was defective. So I bought this as insurance in San Marco's against the bad experience I had in new Braunfels. I will never enter that store again

Ok picture quality. Owned a little over a year, television is jumping in and out of inputs. Overall an average viewing experience.

Employee did not do a very good job at explaining the coverage, I was interested in accidental damage coverage not basic manufacturer warranty that’s free with the product. I most likely will not be repurchasing this product.

I got it because..with my previous tv i didnt.....

Less than 12 months in use and getting the 6 red lights blinking

Great. But it’s early to review product as I have just taken delivery

Good product. I already have norton and decided to stay loyal for now.