Customer Ratings & Reviews

I purchased a 2 year geek squad protection warranty on a tv that I got for my granddaughter. It explained that I would receive an email notice and a written copy in the mail. I received neither. I made a call to Best Buy after a month had gone by. I got passed to three different people each telling me they would connect me with the person who could help me. I got disconnected after the third person. I called back, got passed around two more times and finally got someone who said they would help me. It took him seven minutes to find my order. He said he got it straightened out and that I would get an email copy in three days and a printed copy mailed to my home in a week to ten days. That was three weeks ago and I've received nothing. I'll not buy another protection plan from Best Buy, if I even purchase another product from them. I guess I am just out the cost of the plan.

Got this for a PS4 and haven’t had to use it yet. I hope I never have to but I wanted some sort of insurance on my PS4

We are extremely pleased that we have not had to call the Geek Squad, YET.

when buying my tv they talked me into this stupid warranty, said any issues just bring it up here and we will have geek squad fix it. So 2 years later the tv had lines all over it, i package it up in its original box and take it up to best buy. They said sorry we can help you call geek squad, but im at the geek squad counter. I call and they tell me i have to take the tv back home re mount it on my wall and have them come pick it up from my house. seriously?

The agent came and figured out the problem quickly

I have not had to use this but it wasn’t crazy expensive so at this point I will rate as 3 stars for cost.

Purchased extended warranty, price is very low. Hopefully no issues should any problems arise. Good security blanket.

No issues yet, but if something breaks I'll see if the Geek Squad Protection does anything for me.

I simply cannot rate the Geek Squad service for our SONY 4K TV because we have not had the need to use this service.

I have tried to use the Geek Squad a couple of times, and I have been disappointed with their service.

Not good for Television sets. I never knew and I got one for my tv. The screen broke and it was not covered. Got a return for the unutilized portion

Purchased for a new gift TV. Hope it’s never used!

Something I always got to be sure but never ever had to use it and I am noe thinking from now on it might not be worth it!!!

Just in Case. BB offers a great plan and deal to secure the shelf-life of my greatest LG 4K HDTV!

Have not used this service at the present time. But I do plan to once a problem arises.

I purchased this protection for my new fire smart TV. Haven't had to use it yet, so I guess that is a good thing.

I don't know how to review this as I have not needed it yet. If I use it I will update.

Five year plan purchased with the TV. Price was reasonable but will update review if we have to use the policy.

I’m not sure of the Geek squad I’ve never had to use it for this tv. If I ever need to, I will let you know.

I purchased the extended warranty, but haven't used it so don't know if it was worth paying the extra money. I suppose it does give you a peace of mind.