Customer Ratings & Reviews

I am a warranty type of person. I have had to use the geek squad warranty on a previous television. I was really glad that I had it. The IT tried to walk me through a few things and found that the peace that was no longer working was not replaceable so we ended up with a brand new TV. Without the warranty and having access to a service rep, I don’t think we would have known how to fix it. Plus, the fact that they no longer made the part to fix it, we would’ve been out of luck.

[Employee of bestbuy] I am familiar with the Best Buy Geek Squad warranty. They really do stand by their warranty, no funny business.

I am happy that I purchased an insurance plan for my new TV. The price offers peace of mind, in the event my TV encounters an issue and needs to be replaced.

Geek squad protection plan is better than the manufactures warranty. Worth the extra money.

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

I have always purchased the Geek Squad protection, and Best Buy has promptly honored the service on my computers and TVs.

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

Love Geeksquad! They have never failed me. Super convenient and totally worth it. I’ve had to use them a handful of times over the last 15 years and such an easy process. Highly recommend.

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.

The agwnt inatalled my tv quickly & gave me a review of jow to work the TV

Just a wonderful add on to any major purchase. Especially TVs around toddlers

We love this freaking TV it is officially the best thing in my house. Dont tell my wife

Great service on everything I love everything they do a nice job

The tv was a very reasonable price, the quality is great, easy to use

TV protection plan is great to have I haven't had to use it yet

Luckily, I have not needed to use this coverage or plan so far and I'm helping that I never will, but it is very nice and comforting to know that it is there. Should I need it? And I can say from experience in the past that the geek squad is more than qualified and knowledgeable to handle any issues that you may have and need to express.

absolutely worth it for the peace of mind when it comes to those big purchases.

I’ve had some issues with the computer before and geek squad got me together

Geek Squad helped us install our 65” tv, the associates were very helpful. I would use there services again.

Best Buy has excellent customer service regarding their service plan protection. When used, they actually repair the issues or replace when needed.