Customer Ratings & Reviews

Online chat with Mois was great. Quick and services scheduled quickly.

It was a bit rough I was passed off a few times and given someone cell phone to contact for repair/replacement.

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

The guys that came out did a great job and we’re super friendly

I'll tell the world. I have been super satisfied with Bestbuy, in And out the store. Even customers satisfaction over the phone. I even have excellent customer satisfaction with carry out. Thanks Bestbuy far all you and your management team do to have Great customer service. from. hitemwiththelove.

Geek Squad Protection for products is a great value. We have had to use it a few times and it was painless and easy. I would recommend getting it if you are purchasing high money products that you have the potential of damaging or electronics. Best Buy keep up the great work!

Came into store with a broken Dyson and I was back out of the store with product replaced in less than 30 minutes!

Everyone I have ever talked to in the store was very knowledgeable and polite. They have installed a car stereo for me before and I currently have there insurance for a tv just in case something happens.

I had the warranty form my 50" TV; first time I've opted for a warranty. Glad I had it. Picture went and they refunded full amount in credit at Best Buy. Purchased a 43" Samsung for bedroom and purchased another warranty. Great service and response from the 'squad.'

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

Had 2 tvs replaced by Best Buy and had no problems with them! I always buy it on all my tvs! About to buy another tv from Best Buy and the service plan! Only people I buy from!

Great service came and in a timely manner it was easy to set up and appointment and I didn’t have to wait along time to get one. Once arrived was very respectful tried to fix my tv and saw he could T and instantly put in for me to get a gift card to replace it. I went and picked out my new tv the next day

Didn't not use this service! Do have the Geek squad warranty

Great technical advise always . You can always count on them

2 year protection is a must have for all products. I have a 3 year old daughter and she spilled orange juice on my Chromebook. Absolutely something that was my fault and typically i wouldn't expect to be refunded or covered here. No questions asked they took in my device, attempted to fix and when they could not I received a full credit a little over a month after dropping it off.

It is worth buying the extended warranty. Several times it has paid off by replacing an item.

Excellent product in terms of price and quality. recommended

Good service you guys are good to the customers v

The agents who actually came in to help were good at what they did and were reasonable and good to talk to and help me with my problems. The only problem i have with them is getting in touch with them was way too time consuming. I had to call 2 different hotlines which took over 3 hours to get in touch with an actual human being then eventually was told to call another hotline I gave up and scheduled an appointment online which after another 3 hours of waiting finally got me in touch with someone who could help me. Again the service is great, but it might take you an entire day just to get the help.