Customer Ratings & Reviews

Agents were very helpful in helping me find my product and made sure everything went smoothly.

Excellent coverage, you never know what could go wrong, No need to hassle going to the manufacturer, protect yourself It's an excellent price and product!

Ordered protection after my purchase. The customer service representative was great. Got the plan set up and paid for without going back to the store.

I always buy the protection. I have used it in the past and they are very helpful.

Professional courteous people. Set up everything for me and answered all questions!

Truly an all around great experience. Very professional and on time!

Growing up we always had the talk to use protection and I use the same concept for my TV purchases. Using protection gives you the peace of mind that you can do anything and if something goes wrong you have protection.. Sometimes I feel like my TV spys on me but I consider it a friend because I spend all my time with it.. Things are getting serious so pick your protection plan wisely, you may want so settle down.

have to wait and see what happens. My hope is that I do not need this service

I was able to get my tv delivered the next day. It was soo fast. They delivered it for free. Someone from the Geek Squad contacted me right away in the morning. I was there first delivery. It only took them 15-20 minutes to get to my house. When they got here. They asked me where I would like it. They placed the tv where I wanted it. Then they were gone it was quick and painless. I would for sure recommend the Geek Squad.

Got a 50 inch TV a few years ago back in 2018 the screen was recently damaged on the TV thanks to geek squad 5 yr protection plan I was able to have my older TV replaced with a Newer model for only 20 diollar I highly recommend everyone purchase geek squad protection plan you new know when you may need it.

great tv. looks amazing. and the sales rep was awesome and helped me out

It's an average protection plan and nothing else. Hopefully I'll never have to use. Bestbuy has lost touch with their loyal customer base in regards that they want to push That 179.99 a year Total Tech Plan every time you purchase an item and that's where you are automatically enrolled in a card blanche protection plan (FOR AS LONG AS YOU PAY 179.99 YEARLY)!!! Making the regular protection plan mediocre at best. A SCAM and a money grab if you ask me. especially when for as far as I can remember I've been an Elite Status member for spending a certain amount of money a year and now anyone can become an Elite Member for 49.99. Doesn't matter how much you spend in their store. SCAM!

Haven’t needed the service yet, but I am very glad that I purchased the extra two years. For peace of mind and generally have a tendency to up and stop working for no apparent reason. Maybe just bad luck or something else. But knowing that I had the geek squad there to help me really give me that piece of mind I was speaking about.

Great peace of mind for any high value purchase. Super easy to use through the website or app.

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.

I have had geek squad in the past and they fixed a TV for me after 3 years I had a great experiencein the past and purchased a five year plan with my new 85 in TV

I hav conected my device for myself it s almost one year since i got it, it's great,,......

Must have on any tv! Over the years I’ve made it a must to include geek quad on all my tv purchases. They are prompt, capable and stand by their products.

Not sure when I used this but they always do a good job

We recently had an issue with a 55 inch TV that was not working properly. After two attempts were made to diagnose the problem and find a solution it was determined that the warranty would be used to replace the faulty unit. It took less than 10 days to find a replacement, have it delivered and remove the old TV.