Customer Ratings & Reviews

Sales associates will tell you any damage is covered when selling you the protection plan, but we had a monitor that was damaged during a move and they would not fix or repair it.

Not enough range & motion wish I would have upgraded !

I reported that my TV quit. A repair guy came out and said it needed a part. That was over a month ago. On the phone you get the run around as Geek Squad hires outside agents for their TV work and no one assumes responsibility. I've been waiting for 30+ minutes for the latest phone transfer. They are not even trying. I've never encountered this level of incompetent/indifference from a major company before.

Great team excellent delivery good service I love beat buy

Not really sure if its worth it. Guess it’s there if I need it.

For buying a brand new 4k tv the warranties should go to four years these tv are very sensitive

I have not used to date' but hope to in the future.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

The warranty is great. Don’t take your chance and play it safe

Whenever your buying any device greater than $500 I would recommend purchasing the geek squad protection

This people are thieves,they forced me to get an insurance on a LG tv.i cant get no help when i need the service.

Bought this for my TV, haven’t had to take advantage of it yet but it provides piece of mind.

The TV is good But I'm glad that nothing's​ wrong with it but if so then they have me covered

I bought a two year Geek Squad Protection package and the two years expired before I used it

Has not been used yet. But, possibly it is now time to do so

I purchased a geek squad certified open box on line that specified that all accessories and instructions were included.After getting it home to my surprise no power cord stand remote or instructions.I called best buy and after being transferred three times finally got someone from geek squad who said I could call the manufactuer and order the parts myself.I asked him why I bought the geek squad warranty for if I had to do everything myself and his response was then go return it.I asked why they even bothered to advertise it as certified with all parts if it wasn't his response was to hang up on me.Horrible service would not recommend.

Protection plans usually are necessary but you never know

I bought Geek squad protection for my brand new tv, before two months the tv HDMI port wasn't working I returned de TV to best buy Geek Squad after two weeks they said the problem was with the circuit board and they will give me a store credit, with the credit I bought another tv, but they didn't gave me the credit which I paid for the 2-Year Standard Geek Squad Protection, they should transfer the squad protection to the other tv, my tv was less then two months old still on manufacture warranty. That wasn't fair.