Customer Ratings & Reviews

Glad I purchased the Geek Squad 5 yr plan for my wife's new tablet reasonable price

Have not used it yet, but hope coverage is easy to use.

The extended warranty has now helped me 3 times get brand new televisions when they weren't able to be repaired.. I won't buy any "investment" without it. Plain and simple..if they can't fix it you get back every penny you paid for it ,for a new one

At any angle view your television day or night nice

Haven't had to use yet, but it is a great value to buy with electronics

I purchased this unit to replace an older plasma that did not have a full tunner. This unit has a very good tuner with many built in apps. Sound is fair a sound bar would help.

I will never buy something from best buy without this. It has paid for itself time and time again. Got a replacement on my tv within 48hrs of the claim. Great warranty as always.

Just for the overall piece of mind I would implore people to buy the extended warranty on ALL major electronics purchases! You have such a great knowable staff with the Geek Squad just waiting to help you in all aspects of your life with such product! It has been a lifesaver to this family of mine in the past which is why we always buy the coverage!

About 15 months after purchasing my 65 inch Hisense TV it developed a problem. Periodically, I would have to unplug the TV and then plug it back in in order to get it to turn on. The Geek Squad was unable to secure the parts necessary to correct this problem, so they delivered and installed a new TV. I was very pleased with this outcome and the prompt service.

I've got 5 tvs on the house, all 5 samsung. If I had to buy another one, ot will be samsung. My phone is samsung. Just the best brand in the US

Warranties are always a plus in my eyes and overall good for business and that’s a 10 in my eyes

I think that ut is great knowing that if I have a problem that I can take it to them for help.

So we decided to get the 5yr warranty instead of 2yrs because there is only $20 difference. Salesperson was very helpful. Basically, best buy will cover for any repairs except if it is a physical problem. Just incase your television will not totally work.. You can get another tv same or close to what you bought or they will give you the money back (perhaps a store credit). I think it is a good idea.

I have used these Geek Squad service agreements in the past. They stand behind their service agreements. I was able to replace a TV that did not live up to its advertisement. I was very grateful for the replacement TV. I am VERY happy that I purchased this service agreement.

I bought the 5 year protection because I purchased a LG OLED tv and do alot of gaming and tv watching so I am glad to know I have added protection in case something happens.

Helped me just as I needed, was able to replace my TV with a newer version when the backlights blew out.

No worries about future problems even with furniture.

The customer service was awesome , the process of purchasing my brand new tv was easy. It was brought to my Car and they did everything so safely and quickly . Picking up was a breeze

My TV was poorly packaged and arrived broken and cracked. One call to the Geek Squad and arrangements were made for it to be picked up and returned for a full refund on the TV and 5 year protection plan.

The 5 year warranty on Tv is the only to protect your investment, I believe! I was able to get this tv because of previous warranty! I will always get piece of mind at Best Buy!