Customer Ratings & Reviews

Haven’t had to use but it’s nice knowing they have my back if anything happens!

I always believe in purchasing extended warranty on expensive items and this TCL 65" Q TV was no exception. In the past whenever I had problems with my other TV's, etc. the Geek Squad was right there to make things right saving me a lot more $ than the Best Buy protection cost. It really is a good investment.

I have had this support for many years now and it sure has cut down all the frustrations of any problems with a computer and Ipad and more. My computers have lasted much longer with the Geek Squad help too.

When I purchased a TV through Best buy I was given a geek squad protection discount of $100 so I took advantage of it and have been using it the whole time. I've had surveillance cameras put up, home speakers installed and ethernet cable ran with this service this is an awesome deal.

if you buy oled and qd oled like me u need this! they cover dead pixels and burn in enough said is a no brained decision u will have dead pixels and it will come in handy

This time I did take Geek Squad protection for 5 years, (actually it’s 4 years cause they start counting same time as manufacturers warranty.)

It’s just good to know that if the tv breaks that it’s covered! Less worry when you buy brands you’ve never used before!

Peace of mind for 5 years. Great add on value to your tv purchase.

I signed on because their terms were good and I will have piece of mind. Nothing is predictable witha new product. I haven't had any issue so far but they sent an email to check on the product.

Always recommend coverage for what you buy, never know what might happen!

This protection plan is a must , it’s always good to protect your electronics , you never know what can happen , all this years being a BB customer the protection plans have saved me lot of money on repairs

Good for everyone...... Good purchase.............

Excellent everyway. I would recommend this ptoduct

TV is great. Knowing its coveres for 5 years makes it even better.

I gave a 3 because the genetleman that I talked to was cordial. I decided to call due to a defect on the ethernet port on my 35" TV. This service is not convenient if you are not close to the store. To use their services, you have to take the merchandise to the store. For customers that are more than an hour away, not convenient. Will not purchase the geek squad plan again.

No problem with service. Haul away old tv. Drivers were f3.

My Samsung 65 Q80T screen failed in less than 6 months. I called Geek Squad and when the replacement part was unavailable then gave me full credit towards purchase and installation of a replacement TV. The replacement make my purchase of Geek Squad protection well worth the purchase cost.

I added the 5- year service warranty to my Samsung purchase just to be sure! But I’m thinking I might not have needed it with this product as everyone I speak with that owns products from Samsung are happy even years later! But I trust Best Buy and their guaranteed service! Great investment!

Geek Squad was accommodating in that they replaced my 5 year warranty that was purchased in April of 2017 and gave me a new one that started with my new TV purchased October 2020, they had to replace since my old tv that I purchased in April 2017 was damaged when it was sent to be repaired by Geek Squad.

They are very knowledgeable and helpful to you I love it