Customer Ratings & Reviews

My 4-year old LG OLD developed screen burn-in and within 3 to 4 days of contacting the Geek Squad it was replaced with the latest model at no cost to me.

It’s all just a big gamble isn’t it. Unless you have had first hand experience with other LG televisions. My LG television just died a little before its 5th anniversary. Maybe the television was on way more than normal during the 2 years of Covid. Anyway, decided it might be wise to have the Geek Squad on my side for this purchase.

I have not used the Geek Squad for the TV , I am relieved to know they are a call away. I did use the Geek Squad for my computer an its was SUPER easy and fast!

[Employee of bestbuy] Service plan comes in handy so I always buy to protect my product

You can't go wrong with extra security on your purchase. The life expectancy of my Hisense is low to nothing due to almost daily outages in my area. So a little extra protection plan is a must.

Haven't had to use it yet, but it will be worth the money if the tv dies before the 5 year mark.

Denise was very professional and knoedgeable about the claims process and made it very easy.

I always add Geek Squad protection to my Bestbuy purchases over $150 that I expect to last me 2+ years. I have been a Bestbuy customer for many years, and got to meet a few of Geek Squad teams at different branches of the store. They're knowledgeable, experienced, and professional.

So i brought this television because my other one broke and i always been a fan of Samsung. The quality of this tv is A1 just so clear and well worth the money. I highly recommend it.

Hopefully I will never need this 5-year protection plan for my new insignia 58 inchTV, but if I do, the price of 59.99 seems like a really great investment for additional protection.

I have purchased this for four 55" TV's in the last eight years. And have used it twice. If they can't fix it. They will let you pick a replacement of equal or greater value on any brand. Of course, you pay the difference on any upgrade.

So worth it. Not very expensive and so fabulous when you need it. I’ve popped in for the Geek Squad to answer questions, give me explanations for things that didn’t make sense, help me install programs then understand the nuances, they have run checks as often as I thought my computer was compromised. So helpful, will always have a Geek Squad plan!

Comes in handy when ya need it would get again in the future.

Thankfully, I haven't had the need to use it, but I would totally recommend getting the warranty for this TV. This TV was our best buy yet, and I would hate to have something happen to it and not be able to repair it. It is better to be safe than sorry.

Had a burn spot in my tv and they couldn't fix it so gave me full credit amount to buy new T.V. no hassle will always buy this plan from them because of how professional they were with helping us and honoring what they said

Agents very helpful. The appointment was scheduled when it was convenient for me. Very professional service.

Best Buy services is above par and I highly recommend purchasing their warranty

Best Buy services is above par and I highly recommend purchasing their warranty

I f I ever need t use the protection plan it’s nice to know it’s there and well worth the money. I’ve checked out what other plans offer and this goes beyond all of them and it’s nice to know they stand behind their products like they do.

Support provided by Geek Squad was extremely smooth and I barely had to do anything.