Customer Ratings & Reviews

Though I did not need to use the Geek Squad service during the two year protection plan I chose, the Geek Squad at my local store is vert reliable and have always given me a positive experience. I have had no issues with their service and highly recommend them when help is needed.

I generally do not purchase service warranties. As I was buying a new TV, I decided it would be a good idea. Thankfully I never had to use it.

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.

FEEL AT EASE AND GREAT KNOWING I AM PROTECTED BY THE BEST TECHNICAL SUPPORT TEAM OUT THERE THANK YOU VERY MUCH AND VERY HIGHLY APPRECIATED!!!

Always purchase the week squad protection for any electronics over $100. The service basically pays for itself, if used.

Fortunately we have not had to use the geek squad warranty on our new TV. The TV is up in northern Wisconsin so next summer will be when it gets the major use. Got the warrantee is I have had experience with receivers and not getting the warranty. Not so good.

[Employee of bestbuy] I purchased this system before and it was great! The subwoofer worked amazing during action scenes. This one I purchased for my mother and she is living it.

If you buy electronics that are more than 1000 dollars, you should have this protection. I have used it twice and it was easy to get a replacement both times. Figure after a year, the television you had will be outdated and if something happens, you will get something that is comparable.

Love Geek Squad and their protection plans. I always get one and even if I don't have a protection plan they try to assist me as much as they can. Thank you!!

I have used them in the past when my computer was hacked into. Hackers really messed up my computer. I appreciated the service Geek Squad did for me. They cleaned it well. Problem was solved...and I got my money back from my Visa Card....The hackers were really stupid--committed fraud BIG TIME!

Bought it on a TV for my 6 yr olds room. It died, but at no fault of my child (yeaaa). Took the TV back without receipt. The staff looked it up under my Best Buy card and the credit of the purchase price was applied to any TV I wanted to purchase. Very easy and the staff was great!

Bought the protection plan incase the unthinkable happens to an open box item

Purchased this additional warranty support contract to cover the item purchased with it. Always good to have a backup plan if there are any unforeseen issues with the technology.

i have never used this service before and i hope i don't

Always a good idea with hig dollar electronics. I have purchased this with out electronics in the past and it has saved me a lot of stress when the factory warranty ran out. A very good investment got me a couple replacements in the past when the factory warranty expired.

I got the 5 year standard greek squad protection plan for my 55 inc 4k smart tv for $120 which I feel was a good deal because I had another tv without the plan and the main frame on it went bad and I tried to put it in the shop and they wanted $300 to fix it. Where now paying $120 for the plan and they will fix anything so I think that's a no brainer.

I bought this to cover the new TV i got at Best Buy. Have used Geek Sq protection plans before on laptops and that always went well. Decided to buy one for the TV because manufacturers today do not make quality products that will last - called planned obsolescence.

The person we had helping us was super helpful and knowledgeable with any questions I had. I would definitely seek him out again for any other needs I have.

I have used the Geek Squad service via telephone to help with set-up or just any questions regarding my T.V., computer or watch

Really good service and nice to know I have something to fall back on