Customer Ratings & Reviews

Definitely recommend getting the Geek squad coverage. Definitely worth it. Specially when buying lower end brands since most likely to break.

Great people and great help they answered all my questions right away

I did not purchase a protection plan on day I purchased my 55 IN LG OLED TV. I had second thoughts after that. About 1 week later, I called and purchased the plan by phone. I felt at ease. The customer rep was very helpful and answered all of my questions.

It was definitely worth the price and convenience. They arrived punctually and called when they were on the way. They installed the TV and mount quickly and neatly. Very polite and explained everything before leaving.

Always get the geek squad protection. Had to use it once nad it paid off in a bug way.

Was having problems with my wifi on my smart tv. Called the Geeks, tried some fixes over the phone which didn't work, they scheduled an in home repair. within a week my TV was fixed. The techs that came to fix the Tv were very professional. Didn't leave until all my questions were answered. Would recommend the protection plan.

Seemed like an excellent offer to protect and investment like this TV.

I got the warranty based on the fact that the item I was replacing was a couple years old. The cost of repair was more than it was worth. So when I replaced it I just got the extended warranty.

The Geek squad team are awesome! I hate that I waited so long to get their help. I get nice guys that know tons of stuff. They have helped me with setting up a new laptop, got my old printer to communicate with my new laptop and did the greatest job on my install of new wall mounted tv with sound bar. Great guys!!!

Don’t wish to say nothing about this…………………………,…….

This was a great purchase. I don't have to worry if something goes wrong. If it does I can just pick up the phone schedule an appointment for the Geek squad to come out. I leave it to the professionals.

I loved it, it’s one of the best stores I have had smooth purchases

best plan you can buy. Trust me with the way electonics are made now with their useful shelf lives, its best to have extra protection. you will need it

I used geek squad before never had any problems thank you

Having extended warranty gives me a great piece of mind. Best Buy is one of the top customer service provider.

I've used this on 2 previous Samsung TVs. All went out at the 2 year mark(both replaced by Geek Squad). Purchased a Sony OLED with 5 year protection and already passed the 2 year mark so all is good!

It's good to have the protection plan in case something goes wrong with the tv. I like that geek squad will make house calls for any needed service unlike at other retailers where you would have to mail a large tv for service!

Had a dark spot on my previous tv after a year and half. Geek squad gave me close to what I paid for it. The 800 number wanted to replace the tv with a smaller one or give me close to 200 less than what I had paid for..make sure you go into your store if you are not happy! They will take care of you there! I love my store!

Very smooth delivery. Very friendly installation. 10/10

Hope to never use but wish I had bought it last time when my tv started playing up after two years and I spent a lot more to get repairs completed.this time there won’t be any issues hopefully or it’s less than a dollar a week to guarantee resolution.