Customer Ratings & Reviews

I purchased the 5 year plan. When researching OLED TVs, burn in seemed to be something that many prolly mentioned was a possibility. I went with Best Buy in the end because if their great warranty that covers burn in. It was a no brainer really.

Fortunately we didn’t have the need to use this but it is always good to have the protection because 9 times out of 10 when you don’t have any protection is when the issues happens.

Always buy the plans, they have paid for themselves many times over. I had a 55 inch HD tv break after a year, the let me have a new one. That one then broke about almost two years later, so they let me have yet another one (a new model since the old was gone).

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

Great tv, picture and colors are flawless. Would definitely buy again.

I alway purchase Geek squad Protection. It is a very wise thing to do. You never know when you will need it. All you have to do is call Best Buy for them to come out to your house. It is very wise to purchase it. They do very good work.

They have me covered if i ever have a problem. Its nice to have someone to come out and make repairs if ever needed. I recommend get the extra geek squad protection you wont be dissapointed.

I haven’t had to use it yet. I did get the 5/6 year plan. Just in case.

I love Geek squad service. Have never had an issue with them. They came and checked my tv that was having issues. Very professional and answered all my questions

I love to buy protection and i bought for 5 years.

I always try to buy all my electronics with the Geek Squad Protection. The last time it was kind of a hassle while bringing my grand Baby’s broken iPad by they finally worked things out. The only issue I had encountered

Getting started wasn't so bad. There were many downloads but I was able to get through a few of them. Still not finished with these setups just yet. I hope I don't need the Geek Squad, but if I do...

Protection protection protection people please get the protection plans when buying these valuable items, it is very worth it

They came in and mounted my TV and did a real professionally asked me where I wanted it made sure the size and indications was all correct

I haven't needed them lately, but the Geek Squad is always there to answer any questions.

I wish i would have knew how this works but anyway i am glade i got the service cause i needed it a month after purchasing but could not use it untill a year later the manufacturing warrenty last a year an had to be used 1st

The agents mounted my tv and did a very excellent job

When I called Geek Squad because I had trouble with the TV I purchased last year, they were able to assist me promptly with the warranty. They scheduled for a service visit and when they came and found that the TV was not going to be fixed, they had a new TV delivered

I generally stay away from extended warranties but one purchase I did take the warranty and low and behold I had an issue with my Sony TV and received a new TV since they stopped making the broken part-- all due to the warranty

They came through with their words in replacing my 40" Vizio TV after it suddenly stopped working. I'm glad I got the extended warranty to cover my TV. It's highly recommended to have Geek squad cover your prducts and for a reasonable price too.