Customer Ratings & Reviews

The employee was extremely helpful finding the TV that I had wanted also recommended a warranty that was slightly more expensive but gave more protection for the value ...So overall I am very satisfied thank you

Thank you for all your help in removing the huge program on my computer and not making fun of my really old lap top! Yes I will be in soon to get an new one.

Best tv I've bought. No issues. Easy to use. Love it

Stunning visuals, deep blacks, and vibrant colors make this TV a must-have. Thin design, smart features, and excellent picture quality elevate any viewing experience. Highly recommended!

I've purchased all of my electronics, appliances, and cameras from Best Buy. And I not purchase anythings within getting Geek Squad protection because it's the absolute BEST!!! 10/10 I DEFINITELY RECOMMEND!

I luckily have not had to use this but I always purchase it for peace of mind and it works. Often they forget to ask me if I want to add the protection when that happens I ask them for it.

Fortunately have only had to use the geek squad service a handful of times, but when I do they were quick to act and was a very pleasant and easy experience.

If you buy a television from Best Buy trust me the Geek squad warranty is a must! You never know when something could go wrong and if you have this warranty you’ll be glad you did!

Hopefully i dont have any issues nice to have the sqad to back me up

This is our second TCL 50" tv and it is the best ever.

Geek squad mounted both my TVs quickly and they did a great job.

Haven't had to use it yet, but have never had an issue with warranty plans from Best Buy!

Just gotta love geek squad there are amazing and customer service is great as well

Just purchased a new Sony 75'' tv and the 2 yr extended Geek Squad warranty. Brought it home myself. They wanted 200.00 buck's to deliver and set it up. I got a friend to help with unboxing and set up. " It takes two people to unbox and set up this big tv. " Out of the box the new Sony TV has a bad Pixel. Red dot with a line all the way across the screen. First, I was asked to bring it back in for exchange myself? Of course I said no, I purchased the "Geek Squad Warranty ". They told me if I had any issues they'd come to my house and fix it.! Long story short. Even though I purchased the " Geek Squad Warranty " where they said they would come out and fix my tv at my house for no charge,... they said because it's still covered by the manufactures warranty they would have to send it back to the manufacturer for repairs! Could take weeks. They will exchange it and deliver me a new tv at no charge and set it inside my house and pick up the old new tv but that's it. I will be responsible for unboxing and setting up the new tv again myself and disposing of the big box and all of the packaging. Also, today is the 4th of July 2024, my appointment for receiving my replacement TV is 7/17/24, 13 day's from now and the the so called NARROW appointment window on the 17th is 7 am to 7 pm.!! Really?? Lol. I need to be available for 12 hours? Is the best we can do? I'm glad I have the warranty or I'd have to box this thing back up and return it myself but I'm disappointed that I got a defective tv, that's on Sony. I paid big buck's for what I expected to be a top Quality product! I'm also disappointed that Best Buy won't just come out and fix this TV, that's why I paid for the warranty! So I wouldn't have to go through all of this hassle with returns, exchanges etc.

Haven't needed to use geek squad at this time. Maybe in the future

I selected to purchase the Geek Squad Protection Service Contract for my 50 inch Samsung LED UHD TV because of the positive previous experiences with Best Buy's Geek Squad. I had my office laptop die on me and they assisted me in selecting a suitable replacement and completely recovered and transferred all of my previous data to the new laptop. I would not hesitate to purchase a service contract from them in the future

Warranty is great to have. Replaced my TV that went out.I have had two TV’s replaced with the extended warranty. Just make sure they take the old TV with them.

I needed service on another TCL TV with dead pixels after the manufacturer warranty ran out. Service guy assessed the issue as unrepairable. So, the extended warranty kicked and a new a TV was ordered. Delivered yesterday and I completed the set up. All is well again.

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

I mean, havent had to use it yet. But have confidence that there is some coverage for 100" tv. Price was reasonable (because tv price was reasonable too)