Customer Ratings & Reviews

I came in on 2 occasions and felt like the geek squad wasn’t really there to help me especially when they broke the backs to help the person in front of me and the other behind me I was given an answer that it wouldn’t be worth fixing my item but you didn’t even attempt to look at it but yet another company was willing to help and then the manufacturer got involved and found out that the tv was fixable and it didn’t cost any. If the associate at all your location wouldn’t judge a book by its cover and work with me like they did for the other 2 folks I wouldn’t have such a bad taste in my mouth and maybe even would probably still be shopping at Best Buy

Purchased the protection plan for a printer. Normally I don't splurge for these but this was a big purchase with high maintenance risk so I think it was worth the extra cost.

My TV has been seeing issues only a few months after purchasing. Their own support was unhelpful so I came back to Best Buy to help. They said they cannot help me unless TCL has no way of fixing it and even if they did there is no Geek Squad available right now. So because of COVID, I am paying extra for a warranty I will never be able to take advantage of???? Very disgusting practice and it has discouraged me from purchasing anything else at Best Buy.

Geek squad located in the Yakima city's Best Buy has been a scam before. Took an Apple computer in for repair and they wanted to charge around $300 to fix it. It would also be about a 2 weeks wait to fix. The local computer repair shop fixed it for $60 in 2 and half hours... Geek Squad is a joke.

Was told I could not have this 5 year warranty carry over to the new TV I had to get cause my 58 in Westinghouse decided to shut down completely and was purchased last year. Spoke to someone to ask if the Geek Squad 5 year be elegible for my new SAMSUNG and the woman I spoke to was having a bad day that she just cut me short. Idk, but I had to buy an additional 2 year with this new TV! Also, went to pick it up and the dude in charge of the store pick up was lazy !!! Didn’t care to help me with the tv and was just dragging my box. Hurt my back too! I’m only

THey are helpful... Just takes time to get to an agent who then turns around and hands you off to another agent with long wait times.

This service was not used while installing my tv. I dont see the value.

I added the 2 year plan. Unfortunately my little kid broken the screen and did have the additional protection for damage. If you have little kids buy the additional protection

Problem with these programs is price such high portion of purchase price. Also doesn’t cover universal remote programming which is only issue I have had with items purchased.

This T.V looks great but is extremely buggy I exchanged mine for the C1. The C1 is a lot better T.V

Still have to pay for some repairs depending on the issue. Not really sure what the geek squad protection covers.

Need to cover damage caused by the user it’s not fair I pay 1200 for tv then my baby throw something at it and Best Buy won’t cover that

Worth it. They delivered the new product free of charge.

Doesn’t actually kick in until the manufacture warranty expires so you basically lose the amount your tv is warrantied by the tv company

Thought i made a great purchase with you guys and the protection plans but when contacting geek squad they were rude and didnt try to help my solve my tv repair against accidental damage. If cracks are not covered they should state it on the warranty so be wont get it. NOT HAPPY AT ALL!

Purchased the two year protection plan and fortunately never had to use it! If you feel safer with knowing you have the protection for your large investment, then purchase the plan.

have had this on other things, actually very good coverage if something does happen (hopefully not)

THEY HELPED WITH ....WELL RETURN OF A PRODUCT VERY WELL AND HELPED TROUBLE SHOOT VERY WELL, ANSWER ALL QUESTIONS YO HIGHEST KNOWLEDGE .

We purchased the service for a laptop purchase. We did it to allow for existing data from replaced laptop to be transferred by Geek Squad. Went ok other than we were incorrectly told that Microsoft office could be moved. Had planned on purchasing a desktop to replace a Windows 7 but after discussions about simply replacing operating system, decided to get a new computer elsewhere. Would not purchase service again.

Good plan but it doesn't cover anything if the screen gets cracked