Customer Ratings & Reviews

I purchased this protection and did not get any benefit from it. My phone was damaged and I still had to pay a deductible in addition to the monthly rate. Not worth it

Have not had an occasion to use this service yet. Will advise.

Some of the agents know what they are talking about. My experience wasn't great. I needed something done with one of my previous MacBook Pro's and they shipped it away for the part and I didn't have my computer for about 3 weeks. And when I got it back the problem was not resolved.

I had asked if they would help me out with transferring some things and switching things around and were Unable to help me.

I usually purchase warranties when making electronic purchases. I purchased this as a gift and only wanted a 2 year warranty but was told I had to get the 5. Felt bullied

Never had to use it so feel like it is a waste of my money...until the one time that you need it. Better safe than sorry! Hard to transport these large TVs to get them serviced.

Decided to exchange for 3 year for expensive OLED TV so have extra peace of mind and more time if needed.

Its an ok product ……….. i would recommend to anyone.

I haven't had to use Geek Squad for the item I purchased, but it is reassuring to know they are available if I need them.

I purchased this product to protect the TV that I purchased. If anything goes wrong I hope this will cover it.

I was disappointed to learn that the geek squad protection doesn’t cover cracked screens.

Very underwhelmed by the quality of this service. It was fine I guess but nothing to write home about.

Came in handy....took over a month for geek squad to resolve issue. They ended up replacing TV, which was nice.

Very confusing process. Took forever to get someone to help me

I have not used this service yet, but I would have liked to have known what it entailed, I could have used this twice.

They got my order wrong then delivered the wrong tv my serial number on my tv was coming up as 50 inch when it was clearly a 65 inch . So i had 2 call and reoreder

I bought a TV in February. In July the screen went out. I knew it was covered under the manufacturer's warranty but I also had the Geek Squad protection plan so I called Geek Squad. They replaced the TV but then informed me that my five year plan was terminated after five months and would not transfer to the new TV. They said I could have used the manufacturer's warranty and preserved the plan but they didn't tell me this beforehand so I burned the plan for nothing. The store manager said to call customer service and complain. I did but the agent did not care. I'll try Amazon next time.

Not sure if the extra protection is worth it or not, as our item is new and we haven't had to use it yet.

I took the extended warranty. Figured if I took it, I wouldn't need it. But if i didn't, I would. Like deciding whether to take an umbrella when I leave for work.

Normally, I don’t buy extended warranties, but I thought this was a good deal and I was buying an expensive TV.